Note: The job is a remote job and is open to candidates in USA. ADT is seeking a CMS Billing Administrator I to support customer billing operations. The role distributes monthly billings, processes payments and account updates, handles customer and dealer inquiries, researches billing issues, maintains accurate records, and assists with monthly close activities.
Responsibilities
- Research payments received from customers for customer account and invoice number
- Assist dealers/customer over the phone with incoming calls
- Process credit card and ACH transactions
- Perform data entry functions including bill coding, account information changes, new account set-up, adjustments and cancellations
- Assist with dealer’s questions regarding outside service provider invoices to customer billing to ensure accurate billing
- Professional interaction with customers and other departments to research and resolve customer issues
- Research and correct exceptions on billing integrity reports
- Maintain accurate customer files
- Assist with monthly close process
- Special projects and other duties as assigned
Skills
- High school diploma or General Education Degree (GED), and one year data entry, cash application, billing and/or customer service experience
- Knowledge of billing services
- Must be PC literate with knowledge of and experience in using Microsoft Office applications (Word, Excel, Outlook, and/or Access) and have the ability to learn other software functions
- Must have good oral and written communication skills
- Must have good interpersonal, customer service, and teamwork skills
- Must be very organized and detail oriented
- Typing of about 40 wpm and 10-key experience
- Ability to prioritize
- Ability to read and comprehend simple instructions, short correspondence, and memos
- Ability to write simple correspondence
- Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
- Ability to compute rate, ratio, and percent and to draw and interpret bar graphs
- Ability to apply common sense understanding to carry out simple one- or two-step instructions
- Ability to deal with standardized situations with only occasional or no variables
- Ability to adapt to changes in the work environment, delays or unexpected events; manage competing demands; change approach or method to best fit the situation
- Ability to concentrate on a task over a period of time without being distracted
- Ability to maintain composure, keep emotions in check and avoid aggressive behavior, even in very difficult situations
Benefits
- Hybrid position-with occasional need for rep to work in the office.
Company Overview
Company H1B Sponsorship