Note: The job is a remote job and is open to candidates in USA. AVI-SPL is seeking a Manager, Cloud UCC Business Development to promote, sell, design, and support global account engagement for cloud-based video, voice, and contact center solutions. The role manages solution cataloging, channel development, deal enablement, sales-force training, strategic collaboration, and service lifecycle initiatives across major UCC platforms.
Responsibilities
- Preparation, development, and refinement of the AVI-SPL Cisco UCC solutions
- Package Cisco solutions, products and services
- Package internal Managed Services products for Cisco life cycle management and fit for purpose Cisco Powered Cloud managed services
- Package Cisco license schemas to accelerate transactions
- Package simple bundled services and licensing - i.e. Suite, Active and Named User - attach procedures for easy video room integrations
- Develops active pathways for referrals “leads” to / from platform, hardware, and service ecosystem partners
- Evangelizes the value and remunerations of Cisco technology within the AVI-SPL sales channel
- Identifies opportunities and effectively positions AVI-SPL services for Cisco solutions
- Leads Customer interactions and develops sales for opportunities of scale
- Leads the creation and deployment of recurrent training, content/sales messaging, processes, practices, forms, and tools to support the sales force
- Supports frontline sales managers in adapting effective Cisco Go-to-market strategies to their teams, Customers, and territories
- Supports Cisco solutions, products and services by preparing and enabling the sales force to understand and sell Cisco solutions
- Creates trust
- Supports the buying and selling processes at all stages, from lead generation through win/loss as it relates to Customer experiences and life-cycle activities
- Coordinates Customer Experience activities for promoting adoption, expansion, and renewal throughout the Customer life-cycle
- Understand our global capabilities with UCC Platforms. Support all the global locations through the licensing design, quoting and buying process
- Host regular meeting cadence with necessary internal AVI-SPL stakeholders to ensure alignment with internal/external needs and the overall UCC Practice strategy
- Collaborate and guide our Service Products Development teams on the Cisco life cycle value proposition and Cisco Powered managed services
- Assist the other Practice Leads - UCC, Voice, NetSec, DWX, Customer Success and licensing - in managing and monitoring standards with Cisco design and deployment to promote innovation, quality, and consistency of experience
- Provide leadership to ensure that the business outcomes, user experience and ongoing user adoption is consistently attained throughout AVI-SPL and for our Customers
- Other duties assigned as needed
Skills
- Extensive knowledge and experience in Cisco Video and Voice technology and application to cloud platforms
- B2B, Devices, Mobility, Security, Network and Commercial Applications
- Knowledge of Microsoft Teams, Cisco WebEx, Zoom, Google and PEXIP
- All aspects of strategy, development, and implementation leveraging specific hybrid work expertise and broad platform expertise across the major UCC platforms and related Information Technology subject matter
- Must have knowledge of regional differences in support of international deployments
- Experience in leadership and direction of pre-sales, sales and delivery processes
- Technical aptitude and ability to be a self-driven learner with credible understanding of UCC, Audio/Visual, Collaboration and Meeting space technologies overall
- Must have ability to lead and contribute individually, as well as work productively within a team and across functional disciplines
- Strong communication skills, both written and oral – along with professional, interpersonal and relationship building skills
- Strong business acumen and ability to interface credibly at the “C” level
- Strong ability to multi-task, prioritize, manage time and work in a self-directed manner
- Demonstrate leadership and management skills in a team-oriented, collaborative environment
- Exceptional strategic thinking and structured problem-solving skills
- Proficient with Microsoft Office (Teams, Word, Excel, Outlook), Microsoft Project and Adobe Acrobat
- Minimum of a 4-year degree or comparable industry experience is required'
- 5+ years of experience in multiple UCC platforms
- 5+ years of experience in Video & Voice over IP technology
- Technically propelled, sales results focused entrepreneur
- ITIL lifecycle and service delivery certification
- This position regularly requires employees to sit, walk, and stand; talk or hear, both in person and by telephone and video; use hands repetitively to finger, handle, feel or operate standard office equipment
- Cisco advanced certifications preferred. Especially sales and pre-sales focused certifications
- Sales and Sales Support Experience Preferred
Company Overview
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