Note: The job is a remote job and is open to candidates in USA. MongoDB is a premier multi-cloud database-as-a-service company, and they are seeking a Cloud Operations Engineer to ensure the operational success of their Atlas customers. The role involves coordinating with a global team, monitoring systems, and automating troubleshooting tasks to maintain service uptime.
Responsibilities
- Successfully coordinate with a global team of Cloud Operations Engineers who are tasked with ensuring our uptime guarantees to our Atlas customer base
- Help scale the worldwide Cloud Operations Engineering team with the strategic implementation of new processes and tools
- Assist in scoping, designing and deploying systems that reduce Mean Time to Resolve for customer incidents
- Monitor and detect emerging customer-facing incidents on the Atlas platform; assist in their proactive resolution
- Automate routine monitoring and troubleshooting tasks
- Diagnose live incidents, differentiate between platform issues versus usage issues, and take the next steps toward resolution
- Cooperate with our product management and cloud engineering organizations by identifying areas for improvement in the management applications powering the Atlas infrastructure
- Inform executive leadership and escalation management personnel of major outages
- Coordinate and participate in a weekly on-call rotation, where you will handle short term customer incidents (from direct surveillance or through alerts via our Technical Services Engineers)
Skills
- Experience with being an on call DevOps, SRE, or Cloud Operations engineer (at least 2 years)
- Expertise with Linux system administration, configuration, troubleshooting
- Experience in monitoring, system performance data collection and analysis, and reporting
- Expertise with networking technologies like DNS, TCP/IP, etc
- Knowledge of database operations and concepts
- Familiarity with Amazon Web Services and other Cloud infrastructure platforms (e.g. GCP, Azure)
- Capability to write small programs/scripts to solve both short-term systems problems
- A CS/CE degree or equivalent experience
- At least 1 of the following programming languages: Java, Go, Python, Javascript
- A keen interest in learning new things
- Be a U.S. citizen or U.S. national. Due to the nature of this role and access requirements for FedRAMP environments, this position requires work to be performed on U.S. soil
- Willingness and ability to participate in pager duty rotations during nights, weekends and holidays (approximately one out of every six weeks), at least during an initial ramping period (and potentially permanently)
- Willingness and ability to work 2nd shift weekend hours (3pm - 12am EST; Saturday - Wednesday)
- MongoDB
- Splunk
- Kubernetes
Benefits
- Competitive salary, equity, pension and health insurance
- Regular performance, compensation and development reviews
- 20 weeks Maternity & Paternity leave to spend time with new arrivals
- Equity
- Participation in the employee stock purchase program
- Flexible paid time off
- 20 weeks fully-paid gender-neutral parental leave
- Fertility and adoption assistance
- 401(k) plan
- Mental health counseling
- Access to transgender-inclusive health insurance coverage
- Health benefits offerings
Company Overview