Note: The job is a remote job and is open to candidates in USA. Microsoft is seeking a contractor to support its Cloud Operations Compliance & Assurance team. The Cloud Operations and Compliance Program Manager will administer the Policy Exception Request program, coordinate stakeholders, support governance and compliance activities, manage reporting and tooling, and drive continuous improvement projects.
Responsibilities
- PXR Program Operations: Support end-to-end administration of the Policy Exception Request (PXR) program, including intake reviews, backlog tracking, workflow coordination, approval routing, closure activities, and stakeholder follow-up
- Stakeholder Engagement: Partner closely with requestors, approvers, SMEs, and business stakeholders to ensure timely processing, clear communication, and a positive customer experience throughout the exception management lifecycle
- Reporting & Communications: Prepare leadership-level reports, dashboards, status updates, executive summaries, and communications related to program performance, operational metrics, and key initiatives
- Governance & Compliance Support: Help ensure requests align with documented governance requirements, approval workflows, risk management expectations, and audit readiness standards
- Tooling, Process & Continuous Improvement: Support administration and ongoing maintenance of PXR tooling and associated workflows. Coordinate testing and validation of process enhancements, tooling updates, and new capabilities. Document business requirements, operational procedures, and standard operating processes (SOPs). Identify opportunities to improve scalability, efficiency, reporting, automation, and overall user experience. Partner with engineering teams to support backlog prioritization, defect resolution, feature enhancements, and continuous improvement initiatives that strengthen program effectiveness and governance. Support both technical and non-technical improvement initiatives
- Project Management: Drive and support multiple projects simultaneously, ensuring deliverables are completed on time and stakeholder expectations are met
- Presentation Development: Create professional PowerPoint presentations, business papers, process documentation, and supporting materials for leadership and stakeholder engagements
- General Team Support: Provide support for additional Compliance & Assurance initiatives, special projects, and operational activities as business needs require
Skills
- • Verbal and written communication skills, problem solving skills, attention to detail and interpersonal skills
- • Ability to work independently and manage one's time
- • Knowledge of computer software, such as MS Word, MS PowerPoint, MS Project, Visio, SharePoint, Azure DevOps, PowerBI, etc
- • Bachelor's degree in business administration or a related field
- • 5-7 years experience required
- • Experience managing governance, compliance, risk, audit, or exception-management programs
- • Strong project and program management skills
- • Experience coordinating cross-functional stakeholders and executive-level communications
- • Ability to analyze operational data and develop meaningful insights and recommendations
- • Experience with workflow management systems, reporting tools, and process documentation
- • Demonstrated ability to operate independently in a fast-paced, highly regulated environment
- • Excellent verbal and written communication skills
Benefits
- Remote work arrangement
Company Overview
Company H1B Sponsorship