Note: The job is a remote job and is open to candidates in USA. The Cigna Group is seeking a Systems Analyst / Technical Delivery Analyst to support their Cloud Engineering and Platform Engineering organization. This role involves translating project requests and business requirements into actionable work for engineering teams, while also focusing on improving documentation quality and execution consistency.
Responsibilities
- Gather requirements from stakeholders, architects, engineering teams, and leadership
- Analyze and decompose complex initiatives into epics, features, stories, and tasks
- Define acceptance criteria that enable engineers to execute work with minimal ambiguity
- Ensure stories are implementation-ready before entering delivery backlogs
- Identify gaps, dependencies, assumptions, risks, and unanswered questions
- Document current-state and future-state architecture
- Create process flows, system interaction diagrams, and service dependency documentation
- Maintain project documentation and technical runbooks
- Develop solution overviews that clearly communicate scope and expected outcomes
- Understand interactions between microservices, APIs, databases, messaging platforms, cloud infrastructure, and supporting services
- Analyze service dependencies and identify impacts across systems
- Assist with application and platform onboarding efforts
- Support architecture review discussions by documenting findings and recommendations
- Track project deliverables and cross-team dependencies
- Facilitate discussions between business, application engineering, and platform teams
- Drive requirement clarification and stakeholder alignment
- Support planning activities, backlog refinement, and prioritization sessions
- Improve consistency of intake requests and story quality
- Establish repeatable documentation and requirements management practices
- Help create standards for acceptance criteria and work decomposition
- Contribute to governance and delivery process improvements
Skills
- 7+ years of experience as a Systems Analyst, Business Systems Analyst, Technical Analyst, Product Analyst, or Technical Project Manager
- Experience writing detailed user stories, acceptance criteria, and technical requirements
- Ability to decompose large initiatives into executable work items
- Experience working within Agile delivery teams
- Strong communication and stakeholder management skills
- Experience documenting complex technical systems and workflows
- Ability to independently drive requirements gathering sessions
- APIs and microservice architectures
- Cloud platforms (AWS preferred)
- Containers and Kubernetes concepts
- CI/CD pipelines
- Databases and data flows
- Event-driven architectures and messaging systems
- Infrastructure-as-Code concepts
- System integrations and dependency mapping
- Experience supporting platform engineering, cloud engineering, or infrastructure teams
- Familiarity with AWS services
- Experience with Jira, Confluence, DevOps, or similar tools
- Experience creating process maps and architecture documentation
- Understanding of distributed systems and cloud-native application design
Benefits
- Medical
- Dental
- Vision
- 401K (provided minimum eligibility hours are met)
Company Overview