Note: The job is a remote job and is open to candidates in USA. Blueprint is a technology solutions firm that helps organizations connect strategy and execution across AI, cloud, data, product development, and emerging technology. The Cloud Customer Engineer will advise customers on Microsoft 365 Copilot, AI agents, security, compliance, governance, and cloud solutions while driving adoption, technical deployment, change management, and measurable business outcomes.
Responsibilities
- Drive customer adoption and sustained usage of Microsoft 365 Copilot, AI agents, and related solutions, with accountability for measurable consumption and business outcomes
- Advise customers and partners on Microsoft 365 Copilot, Copilot Studio, AI agents, and related cloud technologies
- Help customers design, deploy, configure, and operationalize AI solutions aligned with their business objectives and adoption goals
- Lead technical engagements to identify and resolve barriers related to identity, security, compliance, governance, data access, licensing, and platform readiness
- Advise customers on AI readiness, including data security, oversharing controls, compliance, governance, and responsible AI practices
- Develop AI adoption and change-management strategies addressing executive sponsorship, target-user groups, communications, training, and adoption activities
- Help customers progress from foundational AI usage to advanced, high-impact use cases and power-user behaviors
- Coordinate with partner organizations and delivery resources to accelerate AI deployment, activation, adoption, and ongoing consumption
- Engage business and technical decision-makers to connect AI usage with measurable business value, return on investment, and organizational outcomes
- Present usage insights, adoption trends, and business impact to customer stakeholders and executive audiences
- Manage usage and adoption milestones through completion across assigned customer accounts
- Serve as a key point of contact among customers, partners, account teams, and internal stakeholders throughout the AI adoption journey
- Lead and motivate technical communities while collaborating across diverse customer and stakeholder groups
- Identify adoption patterns, technical blockers, customer feedback, and success stories to support continuous improvement
- Analyze usage, adoption, and business-outcome signals to identify opportunities for expanded AI adoption and additional solutions
- Collaborate with account teams, specialists, and partners to support customer expansion, renewal strength, and consumption-led growth
- Continuously develop your expertise as AI technologies, customer needs, and business priorities evolve
Skills
- Fluency in English and Spanish, including strong professional written and verbal communication skills in both languages
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or a related field, plus 7 to 9 years of relevant experience, or equivalent practical experience
- Relevant experience in cloud or infrastructure technologies, IT consulting or support, systems administration, network operations, software development or support, technology solutions, practice development, architecture, or consulting
- At least 2 years of experience in an enterprise customer-facing role, including responsibility for internal and external stakeholder management and communication
- At least 2 years of experience delivering customer-facing technical projects
- At least 2 years of experience working with Microsoft 365 and cloud platforms
- Hands-on experience deploying and driving adoption of Microsoft 365 Copilot, including Copilot Control System, adoption and change management, and Copilot Analytics
- Deep technical expertise in Microsoft security and compliance technologies, including Microsoft Entra, Conditional Access, identity governance, Microsoft Purview, sensitivity labels, Data Loss Prevention, DSPM for AI, and SharePoint Advanced Management
- Experience building and governing AI agents with Copilot Studio, including applying a register, govern, and protect model
- Strong written and verbal communication skills, with the ability to collaborate across global teams and produce high-quality documentation
- At least two of the following certifications: MS-102: Microsoft 365 Administrator Expert, SC-401: Information Security Administrator Associate (Microsoft Purview), AB-900: Microsoft 365 Copilot and Agent Administration Fundamentals, AB-100: Agentic AI Business Solutions Architect Expert, AB-730: AI Business Professional Associate
Benefits
- Eligible employees have access to a comprehensive benefits package that may include: Medical, dental, and vision coverage
- Eligible employees have access to a comprehensive benefits package that may include: Flexible Spending Account (FSA)
- Eligible employees have access to a comprehensive benefits package that may include: 401(k) retirement plan
- Eligible employees have access to a comprehensive benefits package that may include: Competitive paid time off
- Eligible employees have access to a comprehensive benefits package that may include: Parental leave
- Eligible employees have access to a comprehensive benefits package that may include: Professional growth and development opportunities
- Benefits and eligibility may vary based on role, employment status, and location.
Company Overview
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