Note: The job is a remote job and is open to candidates in USA. Lingraphica is a mission-driven organization that provides speech-generating devices to help improve communication for people with communication impairments. The Clinical Solutions Consultant is a licensed Speech-Language Pathologist who partners with individuals and professionals throughout the AAC evaluation and acquisition process, combining clinical expertise with consultative selling to ensure positive customer outcomes.
Responsibilities
- Partners with customers, care partners, SLPs, and referral sources throughout the AAC evaluation and acquisition process
- Conducts clinical consultations to assess communication needs and recommend appropriate AAC solutions
- Applies consultative sales techniques to guide customer decision-making and advance opportunities through the customer journey
- Collaborates with SLPs to facilitate completion of evaluations, device recommendations, and required clinical documentation
- Collects, reviews, and manages required paperwork to support timely progression through the acquisition process
- Builds and maintains strong professional relationships that support customer satisfaction and business growth
- Maintains accurate customer records and documentation within company systems
- Collaborates with cross-functional teams to ensure a consistent customer experience and resolve barriers impacting customer success
- Represents Lingraphica through professional engagement, educational opportunities, conferences, and other customer-facing events as needed
- Meets established performance expectations related to customer engagement, pipeline progression, documentation quality, and business outcomes
- Participates in continuous learning and process improvement initiatives
- May be required to perform other duties as assigned
Skills
- Master's Degree in Speech-Language Pathology
- Current Speech-Language Pathologist license
- 3+ years of experience working with adults with complex communication needs
- Demonstrated ability to build relationships and communicate effectively with customers, caregivers, healthcare professionals, and internal partners
- Strong clinical reasoning, organizational, problem-solving, and time management skills
- Ability to manage multiple priorities in a fast-paced, customer-focused environment
- Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 2–3 times annually) for conferences and events as needed
- Experience supporting AAC evaluations and speech-generating device implementation
- Experience in consultative sales, customer engagement, or healthcare technology
- Familiarity with insurance documentation and reimbursement processes
- Experience working with remote customer engagement and virtual consultation platforms
- Experience utilizing CRM or similar customer management systems
- Experience collaborating across multidisciplinary healthcare teams
Benefits
- A $3,000 bilingual differential is provided when applicable.
- In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace.
Company Overview