Note: The job is a remote job and is open to candidates in USA. Accenture is a global professional services company that helps organizations transform their businesses and operations through technology and industry expertise. The Clinical Solutions Application Analyst is responsible for implementing, maintaining, optimizing, and supporting clinical applications, resolving complex issues, analyzing workflows, and collaborating with cross-functional teams, vendors, and customers. The role also supports application builds, testing, documentation, change management, and process improvement.
Responsibilities
- Independently supports and resolves complex issues in accordance with service expectations and change management policies
- Takes ownership of escalated issues and collaborates with internal teams and vendors through resolution
- Follows and may lead enhancement and change management processes
- Provides scheduled daytime and after-hours on-call coverage
- Researches and communicates options to inform strategy for implementing tools and systems
- Proactively identifies and advocates for process improvement opportunities
- Participates in technical and decision-making discussions
- Creates and maintains technical documentation
- Completes application build activities for assigned applications and mentors staff on documented release processes
- Reviews release notes and configures and tests application changes
- Maintains application standards, certifications, and program requirements
Skills
- A minimum of two years of healthcare information systems experience including knowledge of HIPPA and applicable regulatory requirements
- A minimum of one year of experience with ServiceNow ITSM
- High school diploma or GED
- Strong written and verbal communication skills
- Proven analytical, problem-solving, and critical-thinking skills
- Ability to manage priorities and deadlines in a fast-paced environment
- Proactively communicates risks and issues and takes appropriate action
- Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Long-term disability coverage
- A 401(k) plan
- Paid time off
- Access to benefits programs and world-class learning resources
- Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.
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