Note: The job is a remote job and is open to candidates in USA. Float is a full-stack platform for Specialty Pharma home infusion that connects nurses with patients for in-home medication visits. The Clinical Quality Lead will own the clinical quality system by defining care standards, investigating incidents, managing corrective actions, and translating findings into education, policies, and improved clinical practices.
Responsibilities
- Define what high-quality clinical care looks like for a Float visit: adherence to provider orders, medication administration, infusion practice, assessment, monitoring, escalation, and documentation
- Build and maintain clinical review criteria, decision frameworks, and escalation pathways that work within Float's independent contractor model
- Define and monitor the clinical quality indicators that matter across the Float marketplace
- Own the investigation and resolution of medication errors, adverse events, near misses, and clinical quality events
- Lead root cause analyses and CAPA processes using a fair, clinically sound, systems-oriented approach — distinguishing individual performance issues from workflow, education, product, or partner-level failures
- Determine when an event requires nurse education, competency reassessment, marketplace restriction, or leadership escalation
- Produce clear, precise, defensible findings for nurses, pharmacy partners, and Float leadership
- Translate quality findings into education priorities, competency expectations, job aids, and targeted nurse communication
- Write and maintain clinical policies, SOPs, documentation standards, and investigation procedures — and evaluate whether interventions actually improve nursing practice
- Serve as the clinical quality voice in pharmacy partner quality reviews, investigations, and performance discussions
- Partner with Product, Analytics, and Compliance — bringing clinical requirements and risk judgment to their work rather than owning their systems
Skills
- Active, unencumbered Registered Nurse license
- Five or more years of nursing experience, including at least three years in clinical quality, patient safety, risk management, clinical education, or documentation review
- Direct experience conducting clinical incident investigations using root cause analysis and CAPA methodologies
- Strong command of nursing standards of practice, medication administration safety, clinical documentation, and escalation
- Exceptional written communication. Much of this role is producing findings and standards that must be precise, balanced, and defensible
- Sound judgment about what requires education, system redesign, escalation, or restriction from clinical activity
- Demonstrated ability to work independently in a remote, fast-changing environment
- This is a fully remote position based in the US
- Float operates primarily on Pacific Time, and many of our core team workflows are aligned to West Coast business hours
- We welcome candidates located anywhere in the U.S. and are happy to accommodate other time zones where possible, while ensuring overlap for key meetings and cross-functional collaboration
- Home infusion, specialty pharmacy, biologics, or immunoglobulin administration experience
- Experience supporting a 1099 contractor network, healthcare marketplace, or distributed clinician population; multi-state practice experience
- Familiarity with accreditation frameworks (ACHC, URAC, The Joint Commission) or training in just culture, human factors, lean, or high-reliability principles
- MSN, MHA, MPH, or related graduate degree
Benefits
- Medical, dental, vision
- 401k matching
- Unlimited PTO with minimum days
- Paid parental leave
- Phone & internet monthly stipend
- Annual Learning Stipend
- HSA & FSA
- Voluntary Life, Accident, Hospital, and Critical Illness Insurance
- Zero commute. Work wherever you are (on or around US hours)
- Options grant
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