Note: The job is a remote job and is open to candidates in USA. Linus Health is hiring a Clinical Program Manager to lead clinical programs and strategic customer relationships for its digital health solutions. The role drives adoption, program performance, retention, renewals, and account growth while coordinating cross-functional delivery and customer outcomes.
Responsibilities
- Lead clinical programs and customer engagement. Own a portfolio of customer relationships, building trust with clinical, operational, technical, and executive stakeholders. Translate customer goals into actionable account strategies, milestones, success measures, and coordinated plans
- Drive workflow activation and clinical adoption. Work with Service Design and customer teams to understand clinical pathways and workflows, coordinate solution activation, prepare users, support change management and training plans, and address barriers to sustained adoption
- Deliver and demonstrate value. Track utilization, program performance, customer commitments, and agreed-upon outcomes. Identify gaps, coordinate corrective action, and communicate progress and recommendations clearly to customer stakeholders
- Continuously optimize the experience. Stay close to clinicians and other users to understand friction and evolving needs. Partner with Service Design, Support, Product, Medical, and Analytics to improve workflows, user experience, and program impact over time
- Own retention and account growth. Own retention, renewals, and commercial performance. Be accountable for retaining and renewing assigned accounts and delivering against an assigned commercial target. Develop renewal plans, manage commercial risks, maintain accurate forecasts, and proactively address issues that could threaten retention or growth
- Drive expansion alongside Sales. Identify upsell and cross-sell opportunities grounded in customer needs and demonstrated value. Build stakeholder support and shape expansion plans with Sales, contributing to opportunity development, commercial discussions, and close
- Coordinate delivery and communication. Maintain clear account plans, milestones, decisions, risks, and follow-up actions. Orchestrate internal contributors and ensure customers experience one coordinated Linus team, with timely escalation and resolution of issues
- Bring clinical and customer insight back to Linus. Surface recurring workflow barriers, clinical needs, and customer feedback to help inform product, service, and experience strategy
Skills
- 7+ years Clinical training or substantial experience in healthcare delivery, clinical operations, or clinical program management
- Experience leading complex healthcare programs or customer relationships across clinicians, administrators, operational leaders, and technical teams
- Strong understanding of clinical workflows, clinician adoption, and organizational change
- Demonstrated ability to translate strategic objectives into concrete deliverables, track outcomes, and solve problems across teams
- Strong communication, consultative judgment, and executive-level relationship skills
- Commercial acumen and willingness to own customer retention and expansion
- Backgrounds in nursing, medicine, allied health, or related fields are strongly preferred
- Experience with digital health or cognitive assessment technologies is a plus
- Direct renewal or account-growth experience is valuable
Benefits
- Eligible for equity
- Health benefits
- Unlimited PTO
- A monthly flex day
- A 401(k) plan with an employer match
- Remote (Boston, MA, US)
Company Overview
Company H1B Sponsorship