Note: The job is a remote job and is open to candidates in USA. CenterWell Senior Primary Care provides personalized, senior-focused primary care and integrated healthcare services. The Clinical Operations Strategy Lead - Practice Implementation designs and executes clinical operations initiatives, manages partner practice onboarding, and optimizes EHR systems and workflows. The role also leads implementation projects, data-sharing strategies, training, change management, and adoption of value-based care models.
Responsibilities
- Independently manage multiple implementation projects at various stages, ensuring that EHR optimization, CenterWell tools, and workflows are delivered on time and meet stakeholder expectations
- Communicate project progress to internal and external stakeholders, including practice leadership, IT staff, and staff, ensuring full alignment with implementation goals
- Deliver clear, concise, and structured training content on complex material, making it accessible for diverse audiences (practice executives, IT teams, clinical staff)
- Maintain and update training materials as products, workflows, tools and vendor systems evolve
- Consult independent medical practices while providing detailed assessment and recommendations for full adoption of outcomes centric, value-based care models
- Support/Coach partner practices through change management
- Influence the adoption of CenterWell's best practices and materials, driving engagement and commitment from practices throughout the implementation process
- Document implementation activities, outcomes, lessons learned, and improvement opportunities to support continuous refinement of the implementation model
- Execute implementations at CenterWells's high service level standards
- Ensure accurate data capture in EHR systems to generate quality measures and other reporting required for CenterWell's services
- Collaborate with practices to develop and implement data-sharing strategies, ensuring that practices are able to seamlessly exchange data with CenterWell
- Work with the team to design integrations and interfaces that support data sharing and population health analytics, ensuring data flow aligns with CenterWell's reporting requirements
- Conduct comprehensive assessments to understand how practices are currently utilizing their EHR systems and identify opportunities for optimization that align with value-based care, population health and quality
- Collaborate with multidisciplinary teams and practice stakeholders to implement EHR solutions that support CenterWell initiatives and population health goals
- Perform technical discovery to understand practices' technical landscape (which systems are used, where data resides) and explaining data flow/integration scenarios
- Assist practices in fully leveraging their existing EHR systems (athena, eClinicalWorks, Epic, etc.) for strategic CenterWell initiatives, including optimizing workflows and ensuring full adoption of technology for population health insights
- Assist practices with ACO quality compliance, providing guidance on using EHR systems to meet reporting requirements
- Stay informed on EHR vendor system updates and the implications of these changes for population health management
- Fully manage the execution of implementation initiatives from start to hand-off to Practice Engagement
- Lead resolution of complex technical and operational challenges
- In collaboration with CenterWell partners
- Guide practices through CenterWell resource configuration, enablement, and EHR optimization scenarios
- Identify common approaches, such a template or customized reports that practices can use to achieve specific aims, such as Medicare Wellness Visits, Transitions of Care and/or Advance Care Planning.)
- Identify existing or develop new high-quality, adult learning optimized educational materials that can assist practice staff in understanding how best to utilize their EHR system or other 3rd party systems to align with value-based care principles
- Understand relevant EHR vendor system updates specifically related to population health management
- Develop and support EHR-system-specific user groups composed of representatives from CenterWell's ACO practices to identify best practices and training opportunities
- Serve as an in-house expert on at least 1-2 top-tier EHRs
Skills
- Bachelor's degree required; significant relevant work experience may be accepted in lieu of educational requirements
- 7+ years experience working as a client-facing project lead in the healthcare industry (i.e., ambulatory practice, EHR vendor, health plan, hospital, government, management consulting) with a proven track record of creating, maintaining, and enhancing customer relationships and optimization of their EHR systems
- 3+ years implementation or optimization experience with top-tier ambulatory EHRs and practice management software, preferably with expertise in Epic Ambulatory, NextGen, Athena, or eClinicalWorks products
- This position will work remotely within the US and may include periodic travel to partner practices and/or CenterWell meetings
- Self-motivated and open to learn new EHR platforms/workflows
- Relevant competencies include developing and maintaining relationships with all team members, organizational skills, project management, critical thinking, problem solving, attention to detail, and effective written and verbal communication
- Results-oriented with the ability to prioritize and manage multiple projects in a fast paced, dynamic environment while maintaining focus on key goals
- Ability to lead and mentor team members, fostering a collaborative and supportive work environment
- Outstanding leadership, communication, and stakeholder management abilities
- Passion for driving positive change in healthcare delivery and improving patient outcomes
- Experience developing and implementing innovative solutions in complex healthcare environments
- Microsoft 360's suite of tools, and with planning and scheduling their own meetings. Development experience with PowerApps and PowerBI
Benefits
- This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
- Medical benefits
- Dental benefits
- Vision benefits
- 401(k) retirement savings plan
- Paid time off
- Company holidays
- Personal holidays
- Paid parental leave
- Paid caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Remote work within the US
Company Overview