Note: The job is a remote job and is open to candidates in USA. Imagen Technologies is building an AI-enabled teleradiology practice focused on reducing diagnostic error and supporting radiologists through in-house AI solutions. The Clinical Operations Senior Associate will solve complex operational problems, manage physician workflows, optimize practice performance, and lead cross-functional initiatives that build scalable systems for the medical practice.
Responsibilities
- Autonomous Problem-Solving: Act as the primary escalation point for complex daily operational bottlenecks, root-causing issues around turnaround times (TAT), specialist availability, and clinical workflows
- Process Scaling & Playbook Creation: Design, implement, and document scalable operational processes and frameworks that improve practice efficiency and streamline work across the Clinical Operations team
- Performance & KPI Optimization: Deeply analyze clinical dashboards and operational metrics to identify trends, forecast bottlenecks, and implement proactive solutions before SLAs are impacted
- Cross-Functional Project Ownership: Lead high-priority, cross-functional projects (such as designing operational go-live readiness processes and building radiologist worklist strategies) across IT, clinical leadership, and operations to expand practice capabilities and meet aggressive growth targets
- Specialist & Stakeholder Management: Build strong, trusted relationships with our radiologists and internal teams, navigating high-friction situations and logistics with exceptional de-escalation and clarity
- Managerial Leverage: Serve as a force multiplier for Clinical Operations leadership, taking complete ownership of core operational workstreams, such as radiologist staffing and worklist strategy, to support strategic initiatives for scalability
Skills
- Bachelor's degree with 2–4 years of full-time professional experience in top-tier management consulting (e.g., Big 4, MBB) or high-growth clinical operations/healthcare technology startup environments
- Proven track record as a self-starter who takes end-to-end ownership of ambiguous problems and executes solutions with minimal supervision
- Superior structured problem-solving skills, with the ability to leverage data to drive operational decisions
- Exceptional written and verbal communication skills, with the maturity and poise to partner effectively with medical leadership and specialists
- Strong project management capabilities with demonstrated success managing multiple complex workstreams simultaneously
- Healthcare or teleradiology experience is a plus, but highly motivated candidates with strong backgrounds in consulting or strategy/operations are encouraged to apply
Benefits
- Equity
- Remote work; Imagen Technologies is a remote-first company, and this job is conducted remotely.
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