Note: The job is a remote job and is open to candidates in USA. Sprinter Health is expanding access to preventive and connected healthcare through technology-enabled hybrid care delivered at home and virtually. The Clinical Operations Liaison supports clinical leaders by managing workforce tracking, payroll compliance follow-up, documentation review, reporting, escalation tracking, and operational process improvements for distributed clinical teams.
Responsibilities
- Serve as the day-to-day point of contact for NPs and Sprinters on timesheet, mileage, and documentation questions
- Follow up with field employees on timesheet submissions, PTO entries and approval, and sick time to ensure accuracy before each payroll close
- Validate weekly mileage and hours are submitted in accordance with policy and protocols
- Review and abstract supporting documentation for mileage and time submissions
- Approve expenses within set parameters
- Data pulls and tracking for peer audits, bonus incentives
- Deliver a weekly exception report to each manager — escalations only, with full documentation
- Other duties as assigned
- Maintain clinical employee attendance, call-off, and workforce planning trackers
- Track training completion in Sprinter University and annual compliance for clinical teams
- Prepare weekly and monthly operational reports for your assigned clinical area
- Support logistical planning for workforce
- Maintain dashboards, trackers, and workforce metrics
- Other duties as assigned
- Manage administrative escalation trackers and ensure timely follow-up on open items
- Route non-clinical operational issues to appropriate teams
- Maintain SOPs, workflows, and operational documentation
- Track project milestones and action items; support new workflow launches as directed by the In-Home Director
- Participate in internal audits; identify documentation gaps and recommend process improvements
- Flag recurring issues or inefficiencies in existing workflows and propose fixes to your manager
- Maintain confidentiality and adhere to all HIPAA and compliance standards
Skills
- 2+ years in an operations, coordination, or administrative support role
- Experience managing multiple workflows, trackers, or reports simultaneously
- 2+ years of demonstrated success identifying and implementing AI-driven solutions to optimized workflows and improve operational success
- Comfortable working independently and remotely with minimal day-to-day direction
- Strong communication and problem-solving skills
- Proficient in EHR systems and Google tools
- Experience in healthcare operations, medical group administration, or home health/home care
- Familiarity with multi-state payroll or leave compliance
- Experience supporting a distributed or regional field team
- Prior use of Rippling or a similar HRIS platform
Benefits
- Remote work arrangement
Company Overview