Note: The job is a remote job and is open to candidates in USA. Knowtex is building voice AI operating systems for clinicians to transform healthcare documentation at the point of care. The Clinical Implementation Specialist will deliver clinical training, support healthcare technology implementation, troubleshoot workflow challenges, monitor adoption and quality metrics, and serve as a clinical liaison for VA clinicians and stakeholders.
Responsibilities
- Conduct live virtual training sessions for VA clinicians across specialties (physicians, NPs, PAs, pharmacists, mental health providers)
- Deliver train-the-trainer sessions to build capacity among Site POCs and Clinical Champions
- Lead virtual office hours and Q&A sessions providing just-in-time support and peer learning opportunities
- Provide one-on-one coaching for clinicians struggling with adoption or complex workflow scenarios
- Adapt training delivery based on audience needs (primary care vs specialty, tech-savvy vs novice users)
- Coordinate training schedules with Site POCs and VA Training Management System (TMS) administrators
- Track training attendance, completion rates, and satisfaction scores
- Gather feedback from training participants to inform continuous improvement
- Assist in updating training materials based on product updates and user feedback
- Support integration of Knowtex training into VA's formal education infrastructure (ILEAD, TMS)
- Identify and recruit Site Champions who can accelerate adoption within their facilities
- Develop Champion engagement strategies and provide ongoing mentorship
- Facilitate peer learning sessions where successful users share best practices
- Create and maintain a Clinical Champion community of practice
- Serve as the credible clinical contact for VA clinicians, Site POCs, and department leads
- Conduct clinical workflow assessments at VA sites to identify integration opportunities and barriers
- Provide specialty-specific guidance on integrating ambient AI into clinical documentation workflows
- Address clinical concerns and questions from frontline providers with empathy and clinical credibility
- Participate in VA medical staff meetings and clinical leadership forums as needed
- Monitor user feedback and star ratings to identify clinical quality concerns
- Review AI-generated documentation examples with users to ensure clinical accuracy and completeness
- Escalate patient safety concerns or documentation quality issues to leadership promptly
- Support clinical quality assurance activities including chart reviews when requested
- Help clinicians understand best practices for reviewing and editing AI-generated notes
- Guide clinicians through pre-encounter setup, template selection, and workflow optimization
- Troubleshoot clinical workflow challenges (consent processes, template usage, EHR integration touchpoints)
- Translate clinical practice realities into actionable feedback for Product and Engineering teams
- Support development of specialty-specific workflows and templates based on frontline insights
- Support site go-lives by providing clinical presence during launch periods
- Conduct post-training check-ins with clinicians to identify early adoption barriers
- Monitor activation rates, recording initiation rates, and early utilization patterns
- Deploy targeted interventions for users who haven't activated or recorded within expected timeframes
- Participate in Site POC Information Forums, sharing insights and gathering barrier feedback
- Track user engagement metrics (30-day active users, recording frequency, sustained use rates)
- Identify struggling users or low-adoption sites requiring targeted support
- Conduct proactive outreach to at-risk users (non-activators, inactive users, declining usage)
- Implement "we miss you" campaigns and re-engagement strategies
- Document successful adoption strategies and share across implementation team
- Collect and categorize implementation barriers from Site POCs, users, and support tickets
- Conduct root cause analysis on recurring clinical workflow or adoption challenges
- Escalate systemic barriers to Director of Customer Delivery with recommended solutions
- Collaborate with Support team to resolve technical issues affecting clinical workflows
- Participate in sprint retrospectives and continuous improvement discussions
- Track and report on training metrics (attendance, satisfaction, time-to-activation)
- Monitor clinical quality indicators (star ratings, user feedback themes, editing patterns)
- Collect qualitative feedback during office hours and site visits
- Document best practices and case studies from high-performing sites
- Support quarterly RE-AIM evaluation data collection activities
- Prepare site-specific utilization summaries for Site POCs
- Contribute clinical insights to weekly team reports
- Document lessons learned and recommendations for training/implementation improvements
- Participate in customer business reviews when clinical perspective is needed
Skills
- Active clinical license (RN, NP, PA, PharmD, or equivalent) with ≥3 years of direct patient care experience
- Understanding of clinical documentation requirements, EHR workflows, and medical decision-making
- Knowledge of multiple clinical specialties and care settings
- Understanding of HIPAA, medical-legal documentation standards, and quality requirements
- 2-3+ years developing or delivering clinical education or healthcare IT training
- Comfortable presenting to groups ranging from 5 to 100+ participants
- Experience with virtual training platforms (Zoom, Teams, WebEx)
- Ability to adapt teaching methods to diverse learning styles and technical proficiency levels
- Track record of achieving high training satisfaction scores
- 2+ years supporting healthcare IT implementations or clinical process improvement initiatives
- Experience working with multiple stakeholders across complex healthcare organizations
- Ability to manage multiple priorities and meet deadlines
- Comfortable with ambiguity and changing priorities in fast-paced environments
- Strong organizational skills and attention to detail
- Comfortable learning new healthcare technologies quickly
- Basic proficiency with data analysis and dashboards (Excel/Google Sheets)
- Ability to troubleshoot workflow integration issues
- Familiarity with virtual collaboration tools (Slack, SharePoint, project management software)
- Exceptional verbal and written communication skills
- Ability to build rapport and trust with clinicians quickly
- Strong active listening skills and empathy for clinician challenges
- Comfortable presenting to clinical leadership and executive stakeholders
- Collaborative team player who works well across functions
- User-centered with deep empathy for clinician burnout and workflow challenges
- Bias toward action with ability to make sound decisions under pressure
- Continuous improvement orientation with willingness to iterate based on feedback
- Entrepreneurial mindset comfortable in startup environments
- Mission-driven with genuine passion for improving Veteran care and clinician wellbeing
- Adaptable and resilient in face of challenges
- Remote with regular travel required (approximately 20-30% initially, decreasing over time)
- Travel to VA medical centers nationwide for site visits, go-lives, and training events
- Occasional travel to Knowtex offices for team gatherings and strategic planning
- Flexibility to adjust travel based on implementation needs
- Core business hours with flexibility for training delivery across time zones
- Occasional early morning or evening sessions to accommodate clinician schedules
- Experience with VA healthcare system strongly preferred (VistA/CPRS or Cerner/Oracle Health)
- Experience with Learning Management Systems preferred
- Master's degree in Nursing, Health Administration, Public Health, Medical Education, or related field
- VA clinical experience (staff clinician, clinical educator, or clinical informaticist)
- Experience with ambient AI, clinical documentation improvement, or speech recognition technologies
- Instructional design certification or training
- Human-Centered Design (HCD) or Design Thinking training
- Lean/Six Sigma process improvement background
- Experience with implementation science frameworks (RE-AIM, CFIR)
Benefits
- Equity
- Comprehensive benefits
- Professional development opportunities
- Remote work arrangement
- Opportunities to specialize in clinical quality, specialty-specific training, or implementation strategy, or grow into leadership roles
- Promote from within
Company Overview