Note: The job is a remote job and is open to candidates in USA. Twin Health is a digital health company using AI Digital Twin technology to improve metabolic health and prevent chronic diseases. The Clinical Delivery Coordinator supports clinical operations by managing care team assignments, validating data, monitoring panels, coordinating escalations, and producing analytics and reports to improve operational efficiency and member care.
Responsibilities
- Support daily provider assignments (based on licensure) and coach assignments (based on operational requirements) and guidance provided by practice management based on hiring models
- Monitor care team panels to ensure they meet operational requirements based on program type, time in program, and operational requirements and changes (new hire onboarding, attrition, PTO coverage, licensure relapses, Language preferences like Spanish, etc.)
- Provide prompt, professional responses to providers and coaches regarding care team and assignment requests
- Coordinate with internal stakeholders to resolve assignment/reassignment queries in a timely manner
- Perform data validation and quality checks to ensure assignment accuracy
- Update and maintain assignment trackers and reports. Make data driven decisions to inform product requirements based on operational needs
- Collaborate with the Clinical delivery , Practice management, Licensure and clinical team to resolve assignment discrepancies
- Create and follow SOPs and escalate issues when necessary
- Identify operational inefficiencies through data analysis and recommend process improvements to management
- Use AI tools such as Claude to improve productivity and streamline workflows
- Maintain data accuracy while meeting turnaround-time expectations
- Support QA initiatives for cross-functional processes, focused on cycle-time reduction and effort streamlining
- Ensure analytics and reporting adhere to applicable SOPs and guidelines
- Serve as a liaison between Cross functional team (CDM,PM, Clin ops) and technical/product teams on operational requirements related to assignments, reassignments, automations
- Collaborate with Salesforce and product/partner integration teams to fulfill assignment-related project needs
- Provide regular operational updates on assignment status to leadership and cross-functional partners
- Maintain strong working relationships with internal and external stakeholder
- Generate and maintain regular reports on care team assignment status, panel balance, and coverage gaps
- Track key metrics such as time-to-assignment, panel load distribution, and reassignment volume
- Build and update dashboards/trackers to give leadership visibility into assignment operations
- Flag trends or anomalies in assignment data (e.g., unbalanced panels, licensure mismatches,offboarded provider assignments) for team review
- Support ad hoc data pulls and analysis requests from CDM leadership and cross-functional partners
- Ensure reporting is accurate, timely, and consistent with data definitions used across Salesforce, Medallion, and other source systems
- Other duties as assigned
Skills
- Proficiency in Microsoft Excel/Google sheets (formulas, filters, sorting, pivot tables, lookup functions, and data analysis)
- Familiarity with Claude or other AI productivity tools
- Basic understanding of medical terminology, including:
- Healthcare provider licenses
- Advanced Practice Providers (APPs)
- Care team structures
- Excellent attention to detail with a strong focus on accuracy
- Ability to work efficiently and manage multiple tasks simultaneously
- Strong analytical and problem-solving skills
- Good written and verbal communication skills
- Team player with a collaborative mindset and willingness to learn
- Accuracy and attention to detail
- Speed and efficiency
- Analytical thinking
- Ownership and accountability
- Collaboration and teamwork
- Adaptability and continuous learning
- Strong organizational skills
- This remote opportunity based out of the U.S
- Applicants must be authorized to work for any employer in the U.S
Benefits
- This remote opportunity based out of the U.S.
- Opportunity for equity participation
- Unlimited vacation with manager approval
- 16 weeks of 100% paid parental leave for delivering parents; 8 weeks of 100% paid parental leave for non-delivering parents
- 100% Employer sponsored healthcare, dental, and vision for you, and 80% coverage for your family; Health Savings Account and Flexible Spending Account options
- 401k retirement savings plan
Company Overview