Note: The job is a remote job and is open to candidates in USA. Nihon Kohden America is seeking a Clinical Application Specialist, Ventilation to support the implementation and use of NKV Series Ventilator Systems at customer sites. The role provides clinical training, installation support, ongoing customer assistance, project coordination, and troubleshooting for complex ventilation issues.
Responsibilities
- Reviews all training materials, achieves a score of 90% initially and annually on Product Knowledge Assessment, and maintains expertise on the operation of the NKV Series Ventilator Systems, including training end-users
- Ensures delivery of equipment, itemization of contents, electrical testing by hospital Biomed, and other requirements are completed prior to new product installations; provides ongoing support and documentation during scheduled assignments
- Provides ongoing clinical customer support either in person or by telephone
- Makes travel arrangements according to company policies and completes expense reports within designated timeframes
- Maintains clinical knowledge and competence, including an active respiratory therapy license and Registered Respiratory Therapy Credential
- Develops and updates documented project plans based on Customer “Kick Off” meetings and Nihon Kohden resources, including deliverables, responsibilities, timelines, and current status for assigned accounts
- Advises, coordinates, and communicates between Customers and Nihon Kohden resources to resolve complex ventilation issues and ensure timelines are met, as assigned
- Adhere to all company policies, procedures, and business ethics codes
- Duties may be modified or assigned at any time based on business need
Skills
- Valid unrestricted respiratory therapy license issued within the United States
- Active NBRC Registered Respiratory Therapist (RRT) Credential
- Valid driver's license and good driving record are required
- 3+ years of experience in critical patient care to include neonatal, pediatric, and adult patient populations
- Well-rounded critical care ventilator experience, with a strong knowledge of cardiopulmonology and the ability to troubleshoot complex critical respiratory ventilation issues
- Excellent communication skills both verbal and written, including customer service and organizational skills
- Ability to effectively present information in one-on-one and group situations to customers and other employees of the organization
- Ability to read, analyze and interpret equipment manuals to effectively to present complex information to customers, and Nihon Kohden personnel
- Working knowledge of Windows PC's, proficient in Microsoft Outlook email applications, and efficient with Word, Excel, and PowerPoint Office programs
- Hazardous physical, chemical and biological agent exposure is possible
- Ability to be flexible with schedule and ever-changing working environments
- Must be self-motivated and can be managed remotely
- Must be able to communicate verbally and in writing, and to receive and understand verbal and written instructions in English
- Able to work effectively both independently and in a collaborative team environment
- This part-time position requires a minimum commitment of two 40 hour work weeks per month. Typical hours accommodate day and/or evening shifts, Monday–Friday, during scheduled work weeks. Weekend, and evening work hours may be required. Work schedule may vary due to the needs of the organization or department and is subject to change at any time at the Company's discretion
- Generally may require some reaching, bending, stooping, squatting, crawling, kneeling, pushing, pulling, lifting, carrying up to 40 pounds, finger dexterity, repetitive motions, standing, walking, sitting, hearing, visual acuity, color vision
- Approximately 100%
- It is an essential function of this position to perform duties in healthcare facilities, and to achieve the necessary vendor credentialing. As part of this process, it is typically required to provide proof of vaccinations (including for COVID-19), and related personal medical information, and to comply with other criteria as needed to be able to work at customer sites
- Master's or Bachelor's degree in respiratory therapy or related discipline preferred; relevant education and experience accepted in lieu of degree
Benefits
- Typical vendor credentialing expenses will be paid/reimbursed by the Company.
Company Overview