Note: The job is a remote job and is open to candidates in USA. Navitus Health Solutions is seeking a Client Services Executive to join their team. This role involves managing complex client needs, delivering customized solutions, and cultivating senior-level relationships across large organizations, specifically within the Pharmacy Benefit Management sector.
Responsibilities
• Delegate, support and provide guidance to colleagues in Senior CSC and CSC roles
• Pull data from 3-D and other Navi-tools to deliver facts-based presentations (including Strategic Business Plans, VALUE Summaries, and Performance Standard reports) to clients. Work closely with Clinical Account Executive on data, strategy, and the Navitus team approach to all meetings
• Ensure immediate Client Services team has a plan to mediate any unmet PGs moving forward; Client Services should always have a debrief with an internal department which has failed to meet a PG
• Client Services Executive should be able to perform both basic training and specialized training on client-facing platforms, as long as the client has placed this request ahead of time
• Facilitate resolution of escalated member/Client issues requests
• Manage Clients
• Contract maintenance and performance
• Travel to Client sites
• Provide mentoring to the coordinator levels
• Other duties as assigned
Skills
• At least 5 years of successful experience interfacing directly with varied complex clients preferably in healthcare
• Ability to work independently and prioritize work to meet client needs
• Strong team orientation, commitment to sales, and client service and desire to succeed
• Willingness to travel as needed to meet goals
• Excellent verbal and written communication, presentation and negotiation skills
• PC skills; Microsoft Office, Email, and Internet
• Valid State Driver's License and current Automobile Insurance Policy
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees
• Bachelor's degree in business, marketing, or related area
• Knowledge of PBM or health care industry
• Strategic thinking ability and skills to prepare business plans and execute them appropriately to accomplish business objectives
Benefits
• Top of the industry benefits for Health, Dental, and Vision insurance
• 20 days paid time off
• 4 weeks paid parental leave
• 9 paid holidays
• 401K company match of up to 5% - No vesting requirement
• Adoption Assistance Program
• Flexible Spending Account
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
Company Overview
• Navitus Health Solutions LLC is a full service, URAC-accredited pharmacy benefit management company. It was founded in 2003, and is headquartered in Appleton, Wisconsin, USA, with a workforce of 1001-5000 employees. Its website is https://www.navitus.com/.