Note: The job is a remote job and is open to candidates in USA. Circana is a provider of technology, artificial intelligence, and data solutions for consumer packaged goods companies, manufacturers, and retailers. The Client Service Consultant leads client relationships, oversees end-to-end content delivery, manages client service teams, and drives data quality, reporting efficiency, problem solving, and strategic client solutions.
Responsibilities
- Provide leadership and management of client relationship(s), working collaboratively with client stakeholders to translate needs and business opportunities into solutions
- Demonstrate technical leadership by managing end to end process of content delivery
- Increase client satisfaction with Unify reporting related to providing faster insights and greater efficiency
- Effectively synthesizes content written and verbally
- Proactively manages communication and expectations with client and cross functional teams
- Provide on-going Experience and expertise for CIRCANA solutions, data questions, story building, and troubleshooting
- Work closely with functional teams (e.g. Product Management, Experience, Sales) to ensure customer needs are being prioritized and addressed appropriately
- Build a high performing team through actively recruiting and developing diverse and inclusive talent
- Set strategies and goals against creating client value and stickiness for CIRCANA; develop appropriate metrics to measure success against these strategies
- Inspires commitment and excellence to drive results within the team and across the firm
- Collaborates with virtual and diverse teams (i.e. offshore and onshore)
- Demonstrates and encourages knowledge sharing across the team
- Leads forecasting, resource/capacity planning, and pipeline management
- Provides escalation Experience for internal client teams and delivers executive communications
- Drives transformation at the client, focusing on change management aspect to ensure smooth transitions
- Accountable for ensuring all change events and client deliverables are on time and accurate
- Provide leadership on driving efficiencies across the team (ways to enhance service excellence, improve client satisfaction, cost savings, productivity)
- Establish and maintain scorecard metrics (key performance and key behavioral indicators); measures progress against quality initiatives
- Suggests creative techniques, tools, and processes in a consultative manner to improve all aspects of client and team performance
- Operates within defined standards to assure quality
- Accurately assesses problems and efficiently arrives at resolutions
- Apply systemic thinking to identify root cause of issues and prevent reoccurrence
- Anticipates issues. Identify opportunities to improve systems to prevent problems and mitigate risk
Skills
- 3-5 years progressive years of experience
- Experience working with a premier Consumer Packaged Goods (CPG) company
- Demonstrated ability to successfully manage complex client deliverables
- Demonstrated experience within the CPG industry using syndicated POS/panel data
- Strong analytic and quantitative abilities, problem solving skills, and attention to detail
- Excellent organizational skills and written/verbal communication skills
- Ability to build and leverage mutually beneficial relationships and networks internally
- Demonstrated resiliency and sound judgment in dealing with business and corporate challenges
- Demonstrated planning, leadership, communication, negotiation, interpersonal and presentation skills
- Demonstrated strong understanding of client issues
- Ability and willingness to recognize and respond to client needs from a service perspective
- Manages to budget, understands account financial dynamics, suggests ways to be more efficient
- Proven ability to consult with clients to influence thinking and drive CIRCANA's business agenda
- Flexibility of work schedule to cover night and weekend work when needed
- Experience with CIRCANA solutions is preferable, but not crucial
- Advanced degree is a plus
Benefits
- A flexible and accommodating environment for work and personal lives
- Paid time off
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k)
Company Overview