Note: The job is a remote job and is open to candidates in USA. Gallagher Bassett is a company dedicated to helping clients navigate complexity and support recovery. They are seeking a highly motivated Client Operations Specialist who will serve as a primary point of contact for the Litigation Management Program, providing consultative support and resolving complex operational issues for clients and internal stakeholders.
Responsibilities
- Serve as a primary point of contact and Subject Matter Expert for Gallagher Bassett's Litigation Management Program (GBLMP)
- Provide consultative support to internal stakeholders, clients, and law firms on complex operational issues
- Proactively identify and resolve customer concerns while anticipating client needs
- Manage escalated and high-visibility situations, often requiring urgency, critical thinking, and strong judgment
- Troubleshoot complex issues and develop effective solutions that drive positive outcomes
- Communicate findings, recommendations, and resolutions clearly to clients and leadership
- Support high-profile and strategic client projects from implementation through resolution
- Assist with workload balancing and operational efficiency across the team
- Mentor and support team members through training and knowledge sharing
- Represent the department in corporate initiatives and special projects
- Serve as a backup resource to management as needed
Skills
- 7 years experience required, with a minimum 3 to 5 years experience working at a senior data analyst level
- Excellent analytical skills
- Ability to multi-task in a fast paced environment
- Proficient in required system and computer applications
- Bachelor degree or 5 years experience in insurance or claims industry preferred
- Highly analytical individual with working knowledge of Excel and Sharepoint
Benefits
- Competitive compensation
- Comprehensive benefits programs designed to support your well-being
- Career development opportunities and ongoing learning
- A collaborative, people-first culture with accessible leadership
- The opportunity to do meaningful work with global reach and local impact
Company Overview