Note: The job is a remote job and is open to candidates in USA. Chamber is a cardiology-focused healthcare company that partners with independent cardiologists to improve population health through technology, data, and operational tools. The Client Operations Specialist will manage payer implementations and ongoing account support, coordinating project plans, communications, deliverables, and cross-functional workflows. The role will also help improve repeatable implementation processes and operating practices as the organization scales.
Responsibilities
- Lead day-to-day project management for partner implementations, including project plans, workstreams, timelines, milestones, dependencies, and open items across Chamber teams and external partners
- Support implementations from contract execution through launch by tracking decisions, coordinating follow-ups, and ensuring outstanding needs are addressed in a timely manner
- Own intake and documentation for incoming partner requests, ensuring priorities are clearly defined, next steps are documented, and stakeholders have visibility into progress
- Identify partner risks, blockers, or gaps early and escalate appropriately to keep work moving forward
- Partner closely with the Head of Implementation and Corporate Initiatives to drive payer satisfaction and support successful client outcomes
- Prepare clear, polished partner-facing materials, including project plans, presentation decks, meeting notes, and decision logs
- Participate in payer calls to manage deliverables, document decisions, confirm ownership, and coordinate next steps
- Build relationships with payer stakeholders and lead weekly check-ins to track progress, resolve open items, and maintain alignment on key priorities
- Communicate status updates in a thoughtful, concise, and timely manner to both internal and external stakeholders
- Partner closely with Clinical, Operations, Finance, Provider Operations, Legal, and other cross-functional teams to coordinate implementation workstreams and resolve issues as they arise
- Support post-launch account management activities, including monitoring data feeds, tracking reporting needs, and managing operational follow-ups
- Help build Chamber’s partner implementation playbook by documenting repeatable steps, lessons learned, templates, and best practices as the organization scales
- Recommend process improvements that increase clarity, efficiency, and consistency across partner implementations
Skills
- • Bachelor's degree required
- • 3+ years of client-facing operations, partner implementation, or account management experience specifically within the healthcare industry
- • Strong project management skills, including structured plan development, milestone tracking, and risk management across multiple concurrent initiatives
- • Ability to navigate ambiguity and excel in a fast-paced, evolving startup setting
- • Outstanding verbal and written communication skills across internal leadership and external payer stakeholders
- • High attention to detail with proactive issue identification and resolution capabilities
- Remote opportunity with the ability to work ET or CT hours
- You must be authorized to work in the US without sponsorship
- Periodic travel to practice sites or Chamber offices may be required
Benefits
- Remote opportunity with the ability to work ET or CT hours
Company Overview