Note: The job is a remote job and is open to candidates in USA. Triumph HR is an outsourced HR team that provides strategic guidance to growing organizations. They are seeking a Client Operations & Marketing Specialist to support day-to-day operations, marketing initiatives, and client experience while improving business processes.
Responsibilities
- Partner with the Founder & CEO and HR Strategy Associate to prioritize work and execute business initiatives
- Prepare Statements of Work (SOWs), proposals, and client engagement documents
- Set up new clients within internal systems including Bonsai, SharePoint, and Microsoft 365
- Coordinate recurring operational workflows and monitor project progress
- Maintain organized documentation, files, and internal resources
- Identify, implement, and improve business processes, workflows, and automations to support company growth
- Assist consultants with client deliverables, onboarding and offboarding activities, presentations, and HR-related projects
- Support internal initiatives and cross-functional business projects
- Anticipate business needs and proactively solve problems while providing operational support
- Create first drafts of social media content, presentations, flyers, newsletters, and other marketing materials
- Support website updates and marketing campaigns
- Coordinate speaking engagements, conferences, sponsorships, networking events, and client appreciation events
- Ensure all client-facing materials align with Triumph HR's professional brand
- Maintain CRM records and sales pipeline activity
- Assist with proposal development and referral partner follow-up
- Support business development initiatives and client relationship management
- Prepare reports, dashboards, KPIs, and utilization metrics to support leadership decision-making
- Utilize AI tools such as ChatGPT, Claude, and emerging technologies to improve efficiency and productivity
- Research and recommend new technology solutions and workflow improvements
- Continuously identify opportunities to simplify, automate, and optimize business operations
Skills
- 2+ years of experience in business operations, marketing, project coordination, executive support, HR, or a similar fast-paced environment
- Experience creating marketing content including social media posts, email campaigns, presentations, flyers, and branded materials
- Highly proficient in Canva
- Experience using AI tools such as ChatGPT, Claude, or similar technologies to improve workflows and productivity
- Excellent organizational and project management skills
- Strong written and verbal communication skills
- Ability to prioritize multiple projects while working independently
- Self-starter with strong problem-solving skills and attention to detail
- Comfortable working in a fast-paced, entrepreneurial environment
- Experience coordinating conferences, networking events, workshops, speaking engagements, or client appreciation events
- Experience working in consulting, professional services, HR, or a small business environment
- Experience supporting business development and CRM management
- Comfortable learning new technology and evaluating business software
Benefits
- Flexible part-time schedule with growth potential into a full-time role.
- Opportunity to work directly alongside the Founder & CEO.
- Exposure to operations, marketing, HR, business development, technology, and strategic projects.
- Collaborative, entrepreneurial, and supportive work environment.
- Opportunity to help shape and grow a rapidly expanding business.
- Continuous opportunities for learning, development, and career growth.
Company Overview