Note: The job is a remote job and is open to candidates in USA. NAES operates power generation, renewable energy, energy storage, grid operations, and complex industrial facilities. The Client Operations Coordinator manages the end-to-end administration of assigned renewable energy service accounts, coordinates cross-functional activities, supports customer communication, and oversees work order, documentation, invoicing, and closeout processes.
Responsibilities
- Own the day-to-day operational administration of assigned customer accounts, serving as the primary point of contact for non-technical operational matters
- Evaluate, prioritize, and independently resolve customer requests related to work orders, scheduling, procurement, RMAs, site access, invoicing, and service execution
- Coordinate activities across Operations, Planning & Scheduling, Procurement, Finance, and Business Development, applying independent judgment to align cross-functional efforts with contractual commitments and customer expectations
- Monitor service levels, work order aging, and account performance; proactively identify issues and initiate escalation or corrective action as appropriate
- Analyze work order status, technician activity, procurement data, and operational metrics within the CMMS to provide customers with accurate information and recommend appropriate next steps
- Own the invoicing process, including work completion validation, documentation review, invoice approval, dispute resolution, billing corrections, and aging management to support timely revenue recognition
- Ensure customer-required documentation, reports, photographs, and closeout packages satisfy contractual and company requirements prior to invoicing
- Maintain ownership of the customer relationship through issue resolution, engaging technical subject matter experts as needed while retaining accountability for communication and outcomes
- Identify process inefficiencies and implement workflow and administrative improvements that enhance customer responsiveness, operational efficiency, and invoice cycle time
- Support proposal development by identifying corrective maintenance opportunities, coordinating required documentation, and facilitating customer follow-up
- Develop and maintain a thorough understanding of customer contracts, service obligations, internal operating procedures, and business systems to ensure consistent execution
- Perform other duties requiring similar levels of responsibility and independent judgment
Skills
- **Education:** High School diploma or equivalent
- **Years of Experience:** Three years of experience in customer operations, service coordination, project coordination, account support, or similar operational role
- Able to manage multiple priorities in a fast-paced environment
- Strong organizational skills with exceptional attention to detail
- Excellent customer service and communication skills
- Strong analytical and problem-solving skills
- Able to coordinate multiple internal stakeholders while maintaining exceptional customer communication
- Understanding of field service operations, work order management, and customer service workflows
- **Preferred Education:** Bachelor's degree from an accredited college or university recognized by the United States Department of Education or equivalent
- Supporting field service or technical service organizations
- Knowledge of distributed generation solar or renewable energy operations
- Experience supporting invoice administration, customer billing, or service contract administration
- Experience with CMMS, ERP, or CRM (preferred)
- Experience with PowerFactors Field Service Management (preferred)
Company Overview