Note: The job is a remote job and is open to candidates in USA. Pogo is hiring a Client Operations Associate to run consumer research studies for major brands using the Pogo Platform. The role involves designing and launching studies, ensuring research quality, supporting clients, coordinating with internal teams, and improving research operations and workflows.
Responsibilities
- Own the day-to-day operations of client research studies. Keep track of what's coming in, what's in progress, and what needs attention
- Help clients turn their research questions into well-designed studies. You'll write and review study guides, configure studies in our platform, set up targeting and quotas, and launch them to Pogo users
- Make sure our research is high quality. You'll review survey logic, monitor fieldwork and data quality, and check that our AI-generated insights actually make sense
- Work directly with clients to keep them updated on their studies, answer questions, troubleshoot issues, and manage expectations
- Work closely with our GTM and Product teams to help coordinate requests, share client feedback, and identify opportunities to improve our product
- Help us build better processes. We're growing quickly, and a lot of our workflows are still being figured out. You'll help us improve our tools, templates, QA processes, and AI-powered workflows so we can scale
Skills
- You have 3–5 years of experience in market research, ideally at a research agency, panel provider, or in-house consumer insights team
- You've designed, programmed, and fielded surveys using tools like Qualtrics
- You know what it takes to get a study from questionnaire to final results
- You're comfortable managing a lot of studies at once
- You can stay organized, keep track of the details, and prioritize when everything feels urgent
- You have a good understanding of different research methodologies, including concept testing, pricing research, conjoint, MaxDiff, and segmentation
- You're detail-oriented, catching issues with survey design, logic, and data quality before they become problems
- You're proactive, resourceful, and comfortable figuring things out independently
- You thrive in fast-paced environments and can adapt quickly as priorities change
- You're systems-minded, always looking for ways to improve processes, automate repetitive work, and make things more efficient
- You're passionate about consumer research and excited about how technology and AI can change the industry
- You're low ego, high ownership, and easy to work with
- Bonus: You've worked with clients in CPG, food & beverage, hospitality, or wellness
Benefits
- Remote work
- Flexible work schedule that allows team members to be most productive while accommodating other priorities outside of work
- Unlimited PTO
- Minimum 20 days vacation
Company Overview