Note: The job is a remote job and is open to candidates in USA. Mondo is seeking an experienced Client Implementation Project Manager to lead multiple client implementations from kickoff through successful launch. The role serves as the primary client contact and coordinates with product, engineering, operations, support, compliance, and implementation teams to manage timelines, risks, requirements, testing, and go-live activities.
Responsibilities
- Own the end-to-end implementation lifecycle for multiple clients, from kickoff through go-live and transition to ongoing support
- Serve as the primary day-to-day point of contact for clients throughout the implementation process
- Manage 15+ client implementations simultaneously, balancing competing priorities, timelines, resources, and client expectations
- Develop and maintain detailed project plans, milestones, timelines, action items, and implementation deliverables
- Lead client kickoff meetings, status meetings, working sessions, and go-live readiness meetings
- Partner cross-functionally with Product, Engineering, Operations, Support, Compliance, and other internal teams to drive successful implementations
- Translate client requirements and business needs into clear internal action items and implementation plans
- Identify project risks, dependencies, blockers, and scope changes and proactively develop solutions
- Manage client expectations around timelines, requirements, dependencies, and potential roadblocks
- Track project progress and provide clear status updates to both clients and internal stakeholders
- Coordinate testing, configuration, data/integration requirements, training, and go-live activities as applicable
- Ensure implementation documentation and project artifacts are accurate and up to date
- Facilitate issue resolution by bringing the appropriate internal teams together and driving issues through completion
- Continuously look for opportunities to improve implementation processes, documentation, and the overall client experience
Skills
- **3–5 years of experience** in project management, implementation management, client delivery, or a related role
- **Proven experience managing 15+ client implementation projects**, ideally simultaneously or within a high-volume client environment
- **Strong client-facing experience** with the ability to build relationships, lead meetings, manage expectations, and communicate effectively with stakeholders
- Experience in **FinTech, financial services, banking, payments, lending, insurance, or another financial technology environment
- Demonstrated experience managing projects from **initial kickoff through implementation and go-live**
- Strong project planning, organization, prioritization, and time-management skills
- Experience working cross-functionally with technical and non-technical teams
- Strong problem-solving skills and the ability to proactively identify and resolve project risks
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced environment with multiple competing priorities
- Experience implementing SaaS, financial technology, payments, or enterprise software solutions
- Experience working with APIs, integrations, data migrations, or other technical implementation components
- Experience with Agile/Scrum environments
- Familiarity with project management tools such as Jira, Monday.com, Asana, Smartsheet, or similar platforms
- Experience working with enterprise or B2B clients
- Experience developing implementation playbooks, processes, or best practices
Benefits
- Eligible for Health, Dental, Vision, 401K
Company Overview