Note: The job is a remote job and is open to candidates in USA. WovenWorks is a forward-thinking, packaging design-driven agency where strategy, creativity, and ambition unite to fuel growth. The Client Growth & Operations Manager supports Global Strategy Directors by coordinating client and prospect relationships, business development activities, industry events, marketing and sales efforts, CRM management, and pipeline operations.
Responsibilities
- Partner closely with Global Strategy Directors to support day-to-day business development activities and maintain momentum across new business opportunities and existing client growth initiatives
- Act as a key coordination point between Global Strategy Directors, Account Services, clients, prospects, and internal teams to ensure communication, commitments, and next steps remain aligned
- Coordinate prospect and client meetings, including scheduling, meeting preparation, materials, agendas, and follow-up actions
- Track follow-ups, commitments, and next steps coming out of client and prospect conversations and ensure actions are completed in a timely manner
- Drive consistent follow-through after client and prospect conversations so opportunities continue progressing toward a decision or next stage
- Support preparation for introductory meetings, capabilities presentations, pitches, and other business development conversations
- Assist with research and preparation for priority prospects, client meetings, and growth opportunities
- Support Global Strategy Directors in identifying opportunities to deepen existing client relationships, expand into additional services or business units, and generate incremental revenue
- Help coordinate the internal resources, information, and follow-up needed to support closing new business opportunities
- Coordinate timely follow-up communications after meetings, presentations, introductions, and industry events
- Help Global Strategy Directors maintain regular, thoughtful engagement with priority prospects and existing clients to build relationships and keep WovenWorks top of mind
- Track outreach cadence and identify contacts or opportunities where additional engagement may be needed
- Partner with Global Strategy Directors to ensure important relationships remain active and opportunities do not stall due to lack of follow-through
- Work closely with Account Services to identify client needs, potential growth opportunities, and appropriate next steps that support WovenWorks’ land-and-expand strategy
- Help ensure a seamless transition and consistent communication across business development, relationship-building, and ongoing client engagement
- Partner with the Chief of Staff and Marketing & Sales Enablement Manager to support the planning and coordination of industry conferences, networking events, speaking opportunities, sponsorships, and other business development activities
- Partner with the team to identify priority prospects and clients attending key events and coordinate outreach and meetings before and after events
- Support pre-event and post-event outreach to maximize relationship-building and business development opportunities
- Track event-related leads and ensure contacts and follow-up activities are captured appropriately
- Evaluate event participation and maintain visibility into upcoming opportunities relevant to WovenWorks’ target industries and clients
- Partner with Marketing and Global Strategy Directors to ensure business development priorities are supported by relevant communications, capabilities materials, case studies, presentations, and other sales tools
- Support targeted marketing and outreach initiatives designed to generate awareness, strengthen client relationships, and create new business opportunities
- Coordinate with Marketing and client-facing teams to ensure sales materials and communications support active opportunities and priority accounts
- Maintain accurate and current opportunity, contact, activity, and pipeline information in HubSpot to support visibility and effective follow-through
- Partner with Global Strategy Directors to keep opportunities current and ensure key interactions, follow-ups, and next steps are captured in the CRM
- Monitor pipeline activity and flag opportunities requiring attention or follow-up
- Prepare straightforward pipeline reports, dashboards, and summaries to help leadership understand business development activity, priorities, and upcoming actions
- Support consistent CRM practices across the business development team without allowing system administration to replace the relationship-building and coordination required to move opportunities forward
- Maintain clear visibility into business development activity, prospect engagement, client meetings, relationship-building efforts, and opportunity progress
- Help identify trends, gaps, and opportunities within the sales pipeline and business development process
- Establish organized processes, trackers, templates, and workflows that make the team more efficient and improve visibility across sales and marketing activities
- Partner cross-functionally with Marketing, Client Success, Finance, and other teams as needed to support business development initiatives
- Continuously identify opportunities to improve processes, organization, communication, and follow-through across the sales and marketing function
Skills
- The ideal candidate has 2–3 years of experience in sales, business development, account management, or client services within a business services or similar B2B environment
- Some travel may be required to support client meetings, industry events, and business development activities
- Fully remote candidates may be considered based on qualifications and relevant experience
Benefits
- Health insurance
- 401K
- Paid PTO
- Eligibility for a commission or performance-based bonus program of up to 25% of base salary
- Hybrid work arrangement in Chicago, IL; fully remote candidates may be considered based on qualifications and relevant experience
Company Overview