Note: The job is a remote job and is open to candidates in USA. Assured provides software solutions that modernize insurance claims processing for large insurers. The Client Engagement Operations Manager will lead the AI-native transformation of the Client Engagement function by redesigning processes, deploying AI agents and automation, owning the strategic roadmap, and improving operational efficiency and quality through cross-functional collaboration and data-driven iteration.
Responsibilities
- 🚀 Lead the AI-native transformation of Client Engagement. Set and drive the vision for a CE organization where AI is woven into the core of how work gets done — from client interactions to internal operations — and champion adoption across the team
- ⚡ Proactively drive efficiency and quality. Continuously identify opportunities to streamline workflows, eliminate manual toil, and improve the quality of the team's output. You won't wait to be handed problems; you'll go find them and fix them
- 🤖 Build AI agents and internal tools. Design, prototype, and deploy AI agents and internal tooling that connect across many different systems, giving the team leverage and freeing up time for higher-value work
- 🗺️ Own the strategic roadmap. Develop and execute a quarterly strategic plan for CE Operations, translating high-level goals into concrete initiatives with clear owners, milestones, and measurable outcomes
- 📚 Own the team's knowledge sources. Take ownership of knowledge assets such as the Client Engagement Knowledge Base, keeping them accurate and useful, and proactively suggest new layers of knowledge and documentation that would benefit the CE team
- 🤝 Work cross-functionally to drive results. Partner across Client Engagement, Sales, Engineering Operations, Product Operations, and other teams to align on priorities, remove blockers, and deliver outcomes that no single team could achieve alone
- 📊 Measure and iterate. Define the metrics that matter for CE operational health, track progress against them, and use data to continuously refine how the team operates
Skills
- 🧭 Proven experience in an operations, strategy, or program management role, ideally within a client-facing or go-to-market organization
- 🛠️ Hands-on familiarity with building AI agents and internal tools that integrate across multiple systems and platforms. You're comfortable getting into the details of how automations and integrations actually work
- 🏃 A self-starter who can independently develop a quarterly strategic plan and work across multiple stakeholders to drive it to completion
- 🌐 Demonstrated success working cross-functionally across teams such as CE, Sales, Engineering Operations, and Product Operations — you know how to build trust, align competing priorities, and get things done through influence
- 🔍 A proactive mindset: you spot inefficiencies and quality gaps before they become problems and take ownership of solving them
- 📈 Strong analytical skills and comfort using data to inform decisions and measure impact
- 💬 Excellent communication skills, with the ability to translate between technical and non-technical stakeholders
Benefits
- Equity packages for all employees
- Platinum medical, dental, and vision
- Free life insurance, including long-term disability and short-term disability
- Unlimited PTO: uncapped vacation days and paid holidays
- Maternity and paternity leave
- Assured contributes 3% of your income to a 401(k), even if you don't contribute
- Lunch on us 2x/week, monthly phone stipend, and other home office perks
- Health FSAs and HSAs: pre-tax accounts for out-of-pocket medical expenses
- Team events and offsites
Company Overview