Note: The job is a remote job and is open to candidates in USA. Ebiquity plc is a global company focused on helping leading brands maximize the value of their media and marketing investments. The Client Account Executive plays a critical role in managing strategic accounts, ensuring successful execution of client initiatives, and driving operational excellence while identifying opportunities for growth and maintaining strong client relationships.
Responsibilities
- Act as the operational backbone for the Client Partner, supporting day-to-day client interactions, preparing materials for executive-level engagements, and ensuring timely follow-ups on client needs
- Collaborate with the Client Partner to monitor the health of client accounts, tracking key performance metrics, developing an understanding strategic need of the client, and identifying opportunities for improvement
- Work with internal teams, including in Project Management, to ensure the successful delivery of client projects, managing timelines, deliverables, and resources to meet client expectations
- Assist the Client Partner in identifying opportunities for portfolio expansion, including supporting new business proposals, responding to RFPs, and preparing pitches and presentations
- Support the Client Partner and actively prospect and identify new business opportunities, targeting potential clients outside of the current portfolio to drive revenue growth and expand Ebiquity’s client base
- Build relationships across the broader industry, supporting the Client Partner in representing Ebiquity at seminars events, and other opportunities to raise the profile of the company
- Contribute to the development and refinement of tools, processes, and methodologies that improve the efficiency and effectiveness of client management
- Support Client Partner to proactively address any client issues or challenges, working with internal teams to provide timely and effective solutions
Skills
- 3-5 years of relevant work experience
- Supporting or managing client accounts and fostering client satisfaction
- Strong written and verbal communication skills, including client interactions and internal coordination
- Identifying opportunities for account expansion, contributing to proposals, and supporting business pitches
- Establishing and maintaining positive client relationships, ensuring satisfaction and trust
- Ability to work seamlessly with cross-functional teams and support the Client Partner
- Experience in working with Project Management teams, helping manage project timelines, deliverables, and resources across multiple teams
- Analytical skills to address client issues and internal challenges effectively
- Awareness of industry trends and competitor activities, providing valuable insights for client strategies
- Strong organizational and time-management skills to handle multiple responsibilities and client priorities
- Assisting in the preparation of proposals, pitch materials, and presentations for new business
- Willingness to travel regularly for client engagements, industry events, and relationship building
- A demonstrable interest in consultative selling and relationship-based client management
- You will be an experienced professional and able to bring or develop a deep understanding of the media investment sector
- Strong project management platform (e.g., Asana), Salesforce and MS Office skills
- You have will experience operating with key stakeholders within a matrix organization
- Strong relationship-builder/maintainer, high level of communication skills (both written and oral), advisory/consulting skills
- Collaborates effectively across teams and seniority, breaks down silos internally to deliver
- Commitment to supporting diversity and inclusivity
Benefits
- Health Insurance including exclusive plans for Dental & Vision
- EAP Program Access
- 401(k) Plan
- HSA & FSA options
- Life & Disability Insurance
- Generous PTO
- An extra day off for your birthday
- Paid Maternity/Paternity Leave
- Paid Holidays/Sick Time
- Summer Fridays and Flexible Work Hours
- Remote first location; with opportunities to join in-person team meetings.
- Company focus on wellbeing and work life balance.
- Broad range of learning and development opportunities underpinned by a focus on career progression and internal mobility.
Company Overview