Note: The job is a remote job and is open to candidates in USA. Messerli Kramer P.A. is a respected Twin Cities law firm that provides comprehensive legal services through a client-focused approach. The Client Account Coordinator serves as the primary point of contact for assigned clients, ensuring exceptional client service and account management while collaborating with internal teams to address client needs.
Responsibilities
- Serve as the primary contact and account owner for assigned clients
- Build and maintain strong, long-term client relationships
- Proactively identify client needs and provide timely solutions
- Ensure a high level of customer satisfaction through responsive service
- Maintain regular communication with clients regarding account activities
- Respond promptly to client inquiries and resolve issues efficiently
- Communicate professionally through email, phone, and virtual meetings
- Anticipate potential concerns and address them proactively
- Provide accurate updates regarding client requests and ongoing activities
- Deliver exceptional customer service that exceeds client expectations
- Coordinate client audits, questionnaires, and compliance requests
- Participate in monthly client meetings, remote audits, and on-site visits
- Gather and organize documentation required for audit activities
- Ensure audit requests are completed accurately and within established deadlines
- Maintain records related to compliance and client requirements
- Track project timelines and client deadlines
- Manage high volumes of electronic communications and documentation
- Maintain accurate client records and account information
- Coordinate with internal departments to support client deliverables
- Monitor ongoing account activities to ensure service quality
- Work closely with teams across the organization to support client needs
- Coordinate information sharing between departments
- Support process improvements that enhance client satisfaction
- Assist with special projects and operational initiatives
- Contribute to a collaborative and service-oriented work environment
Skills
- High school diploma or GED
- Minimum of two years of office administration or client service experience
- Experience managing high volumes of email communication
- Experience handling electronic files and documentation
- Strong organizational and time management skills
- Excellent written and verbal communication skills
- Strong analytical and problem-solving abilities
- Proficiency in Microsoft Outlook, Excel, and Word
- Ability to manage multiple priorities in a deadline-driven environment
- Previous legal industry experience
- Experience in account coordination or client relationship management
- Strong attention to detail and data accuracy
- Ability to work independently while collaborating with cross-functional teams
- Experience supporting compliance or audit-related activities
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account (HSA) and Flexible Spending Account (FSA).
- 401(k) retirement plan with company contribution (subject to eligibility).
- Paid time off.
- Paid holidays and floating holiday.
- Company-paid life insurance.
- Employee Assistance Program.
- Free parking.
- On-site restaurant.
- Complimentary on-site fitness center.
- Sign-on bonus.
Company Overview