Note: The job is a remote job and is open to candidates in USA. Enterprise Mobility, through its Enterprise Fleet Management business line, provides fleet management services for organizations. The Client Account Coordinator supports collections and accounting administration by researching billing questions, contacting customers about accounts receivable balances, resolving issues, and serving as the primary point of contact for billing and AR inquiries.
Responsibilities
- Research and contact customers on accounts receivable balances on a daily basis via phone and email to obtain payment and negotiate a payment plan when necessary
- Act as a subject matter expert for billing and AR by providing timely and accurate responses to escalated issues/questions from both the local office and customers
- Identify customers that are in a risky position and provide problem resolution when needed
- Pro-actively escalate problem accounts to AR Supervisor, AR Manager, and group Finance Managers based on risk / equity position, amount of past due and bad debt impact
- Complete detailed account reconciliations and apply payments to ensure all rules of asset backed financing are followed
- Perform account maintenance in PeopleSoft AR in compliance with accounting policies
- Partner with other departments and local offices to research and process billing and accounting transactions
- Review, research, and clear AR balance sheet accounts
- Manage banking information of customers for automatic and manual electronic funds transfers
- Other duties as assigned
Skills
- The ideal candidate is a team player who is detail-oriented, organized and has the ability to develop relationships while displaying excellent customer service
- Minimum 2 years accounting, billing or AR experience
- Minimum 2 years customer service experience
- Intermediate proficiency with MS Excel
- Must have the ability to meet all work from home technical requirements
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
- Ethics & Values
- Executing
- Customer Service
- Detail-Oriented
- Problem Solving
- Communication
- Resilience
- High-speed Internet connection with a minimum validated upload speed of 5Mb and download speed of 25Mb is required. Connection latency must be less than 100ms
- Accounting Software knowledge (Quickbooks, PeopleSoft Financials, etc)
- Some college coursework in Accounting or Business
- Terrestrial cable or fiber internet connections are strongly preferred
Benefits
- This is a full-time remote position that will allow you to work 100% from your home residence in the Greater St. Louis, MO Metropolitan area.
- Paid vacation and choice time days
- Medical, dental, and vision insurance benefits
- Dependent spending account
- Health savings account
- Life and disability insurance
- Fertility benefits
- Employee Assistance Programs
- Profit sharing
- 401(k) employer match
- Discounts
Company Overview