Note: The job is a remote job and is open to candidates in USA. The Georgia Department of Human Services’ Division of Child Support Services supports children and families by establishing, enforcing, modifying, and collecting child support obligations. The Bilingual Child Support Customer Services Representative Supervisor supervises a unit, applies relevant laws and policies, manages assigned staff, and coordinates child support projects and operations.
Responsibilities
- Supervises a unit that reinforces and communicates the conditions of existing obligations and enforcement actions
- Interprets and applies state, federal and agency laws, rules, policies and procedures and assists staff with sensitive complex cases
- Provides human resources management direction to assigned staff
- Performs administrative assignments as required for the efficient operations of the unit
- Coordinates and participates in local and statewide projects, as requested
- Performs other professional responsibilities as assigned by manager, director or leadership team
Skills
- High school diploma/GED and five (5) years of direct job-related experience which includes two (2) years in a lead worker, team leader, or supervisory role; or four (4) years of experience at the lower-level Child Support Cust Svc Rep 2 (SST091) or position equivalent; or two (2) years of experience at the lower level Child Support Cust Svc Rep 3 (SST092); or one (1) year of experience at the lower level Child Support Cust Svc Rep 4 (SST093) or position equivalent
- Bilingual Spanish and English; Must be FLUENT in both languages
Benefits
- Unique training opportunities
- Employee retirement plan: 401(k) plan and 457 plan
- 13 paid holidays
- Vacation & sick leave
- Medical, dental, vision, long/short-term care, life insurance
- Employee discount programs
- Telework opportunities depending upon the position(s)
Company Overview