Note: The job is a remote job and is open to candidates in USA. CereCore is a healthcare IT company, and they are seeking an Epic MyChart Analyst II to support facility implementation and provide second-level support for Epic EHR systems. The role involves assisting with clinical IT activities, troubleshooting application issues, and delivering training to end users.
Responsibilities
- Assists CereCore Epic team with clinical IT activities
- Provides incident/issue support through data gathering
- Works to troubleshoot and resolve Tier 2 level application-specific issue build/fixes
- Provides detailed issue resolution documentation
- Advanced knowledge in at least one Epic module
- Basic knowledge in at least one other Epic module
- Participates in module/application testing, and implementation
- Participates in software update testing
- Produces detailed build documentation and functional test scripts
- Completes test script updates
- Provides input to on policies and procedures, training, and best practices
- Present system configuration changes at Change Management meetings
- Demonstrates system functionality for end users and stakeholders
- Presents design and build changes to stakeholders for approval
- Works with team members and facilities to deliver advanced Tier 2 level hands-on training as needed
- Works with team members and facilities to actively promote and support corporate/division standardization, utilization, integration and optimization plans for the Epic applications
- Communicates workflows to end users
- Creates training aids and tip sheets
- Participates in incident support, design and end user/stakeholder meetings as a member of the Epic CereCore team
- Promotes system security and patient confidentiality and helps ensure compliance
- Builds strong relationships at the facility with core customer base (nurses, physicians, core team members, etc.)
- Assists in identifying and communicating referrals to support Sales and Business Development
- Adheres to Code of Conduct and Mission & Value Statement
- Participates in special projects as needed and performs other duties as assigned
- Represent CereCore and HCA while working/interacting with external partners
- Travel as required; anticipated < 25% travel
- Other duties as assigned
Skills
- Epic MyChart and EpicCare Link certification, Haiku/Canto support
- Bachelor's Degree preferred
- Three or more years of relevant work experience
- Microsoft Office Proficiency
- Epic Proficiency with Certification/Accreditation level scores within first 3 months in role required
- Working knowledge of Epic technology
- Experience with Epic workflows
- Exceptional ability to build and maintain relationships across multiple clients and vendors
- Demonstrated ability to communicate effectively with team members and stakeholders both verbally and in writing
- Strong ability to multi-task, and execute on new initiatives
- Ability to express technical knowledge clearly
- Ability to absorb technical knowledge quickly
- Demonstrated customer orientation skills
- Ability to work independently on tasks and projects
- Effective time management skills, critical and creative thinking
- Demonstrated teaching abilities
- Demonstrated advanced computer skills
- Understanding of clinical operations and processes
- Experience with at least one healthcare organization
- Proficiency with Microsoft Office
- Experience with Kuiper and/or Epic server build preferred
- Epic Application Certification/Accreditation/Proficiency preferred
Benefits
- Remote
- Full time
- Permanent
Company Overview