Note: The job is a remote job and is open to candidates in USA. Fragomen is seeking a Case Analyst/Paralegal for its US Consular team. The role provides visa coordination and administrative support to a Practice Leader / Associate, with a focus on booking appointments, communicating with consulates and clients, preparing applications, and maintaining case processing quality.
Responsibilities
- Booking visa appointments across Asia-Pacific, which requires knowledge and expertise coordinating with Fragomen Asia offices and co-counsel, monitoring the US Consular calendars, preparing emergency applications, coordinating with US Government Third Party Provider to override issues and correct errors with scheduling
- Communicating with Consulate through multiple channels to resolve urgent VIP requests from FDBL US, corporate clients, and VIP applicants, requires knowledge of process and procedure
- Responding to FDBL US inquiries on current Consulate adjudication patterns and required application documents, using knowledge gained by experience working daily with Asia-Pacific cases
- Assisting with US Corporate client relationship management by fielding queries from contacts and providing processing updates, requires ability to write clearly, respond quickly and address different clients with relevant attention
- Explaining to visa applicants the core requirements of their visa category and how to best present their application to ensure successful outcomes, using knowledge acquired drafting these cases while with FDBL as well as knowledge gained working with US Consular team
- Filing, emailing, faxing, photocopying, scanning and uploading documents and other general Case Analyst/ administration tasks, as required
- Uploading documents, etc. to Fragomen Connect and performing Connect updates
- Performing research tasks, as directed
- Amending templates, best practices, and application procedures based on official Consulate correspondence and observed Consular adjudication patterns, requires daily experience with Asia-Pacific consulates
- Undertake other general administrative support, and providing support to other members of the team, as required
- Maintain current knowledge of client specific and internal SLAs
- Attend training to maintain and develop relevant technical knowledge, techniques and skills, as required
Skills
- This role would be based in Sydney, Australia
- We welcome applications from candidates with U.S. immigration experience who are interested in relocating to or working in Australia
- Ideally someone who have unrestricted work rights in Australia
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