Note: The job is a remote job and is open to candidates in USA. Precise Behavioral is a physician-owned behavioral healthcare organization combining digital, telehealth, in-person, and community resources to improve patient outcomes. The Care Operations Manager oversees patient referrals, provider onboarding and scheduling, EMR workflows, client support, and continuous improvement initiatives to ensure effective program execution and positive patient and provider experiences.
Responsibilities
- Oversee patient transitions from referral through intake and ongoing care, ensuring timely outreach, follow-up, and conversion to services
- Manage referral pipelines and track referral-to-intake conversion metrics
- Serve as an escalation point of contact for patients, families, providers, and referral partners
- Ensure timely scheduling of patient appointments and appropriate provider assignment
- Monitor patient engagement and coordinate follow-up activities to support continuity of care
- Track patient progress utilizing digital health platforms and reporting tools
- Maintain onboarding documentation, checklists, and training materials
- Ensure new providers are successfully integrated into scheduling, operational, and clinical workflows
- Monitor provider calendars for no-shows, cancellations, schedule gaps, and appointment utilization
- Support provider performance through training, workflow optimization, and ongoing operational guidance
- Manage EMR workflows, including internal operational workflows and patient-facing journeys
- Oversee patient scheduling activities and workflow management to ensure timely access to care
- Monitor and update SFTP files to ensure timely and accurate patient chart note uploads into EMRs
- Manage Medical Records Release requests and related documentation workflows
- Oversee superbill generation and submission processes
- Manage EMR form creation, maintenance, and workflow optimization
- Attend and support weekly, monthly, and quarterly client meetings
- Assist in preparing operational reports, metrics, and performance updates for clients
- Collaborate with behavioral health providers, primary care providers, and external partners to enhance the patient journey
- Monitor patient satisfaction and experience metrics through surveys and feedback initiatives
- Gather user feedback and partner with internal teams to improve platform functionality and user experience
- Work closely with Precise IT team and to assist and/or Monitor the pre-determined operational KPIs related to:
- Referral conversion
- Provider onboarding timelines
- Schedule utilization
- No-show and cancellation rates
- Patient access and satisfaction
- Client service delivery
- Identify workflow inefficiencies and identify process improvement initiatives
- Support operational growth and scaling efforts across existing and new programs
- Contribute to the ongoing refinement of CareOps processes, technology, and service delivery models
Skills
- Bachelor's degree in Healthcare Administration, Business Administration, Psychology, Public Health, or a related field
- Experience managing patient referrals, scheduling workflows, and healthcare operations
- Experience working with EHRs, patient management platforms, and reporting tools
- Strong organizational skills with exceptional attention to detail
- Excellent communication and relationship management skills
- Ability to manage multiple priorities in a fast-paced, growth-oriented environment
- Advanced proficiency in Microsoft Office Suite and healthcare operations software platforms
- 3+ years of healthcare operations, care coordination, practice management, provider services, or related experience is preferred
- Experience onboarding and training healthcare providers preferred
- Familiarity with behavioral health, telehealth, or digital health environments preferred
Benefits
- Remote work (must be based in Southern California)
Company Overview
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