Note: The job is a remote job and is open to candidates in USA. EML Payments is a global fintech company that provides secure payment solutions and alternatives to traditional banking services. The Card and Payments Operations Manager will oversee card scheme and payment ecosystem operations, manage partner relationships and escalations, and support compliant, reliable payment delivery. The role also leads operational readiness for launches and technical changes, governance activities, process improvement, and team development.
Responsibilities
- Oversee regular operational activities, reporting, and requirements for payment schemes (Visa/Mastercard), providing escalation support and SME guidance
- Ensure adherence to scheme rules, operational standards, and mandatory change programs
- Support BIN setup, program configuration, and lifecycle management
- Monitor scheme performance and operational risks, developing and reporting KPIs for leadership visibility and continuous improvement
- Lead operational deliverables and readiness for program launches, network integrations, migrations, and technical change, coordinating Technology, Product, Compliance and external providers to ensure smooth go-live and BAU handover
- Manage operational escalations with card schemes and payment partners, coordinating incident resolution and ensuring follow-ups are completed
- Support operational delivery across the broader payments ecosystem (acquiring partners, processors, and service providers), ensuring reliable performance and timely issue resolution
- Support partner governance (MBRs/service reviews) by providing performance/SLA inputs, capturing actions/decisions, and tracking follow-ups to closure
- Mentor and develop junior colleagues through coaching, structured knowledge-sharing and review of key deliverables, building capability and consistency across the team
- Define, document, and implement operational payment processes aligned with scheme rules and regulatory standards
- Oversee assurance documentation and audits, ensuring compliance with regulatory standards and scheme requirements
- Contribute to payment-related projects, including regulator-driven or scheme-driven initiatives
Skills
- Prepaid and debit products, and the associated funding and transaction flows
- Operational project management with a focus on execution and process improvement
- Strong understanding of card network operations, including BIN management and implementations, prepaid/debit card program requirements, transaction routing and more
- Proven vendor or relationship management experience
- Negotiate with partners and vendors, driving operational and strategic outcomes that align with business objectives
- Manage complex relationships across issuers, acquirers, card networks and service providers
- Ensure program compliance with network rules, reducing risk and improving performance
- Deliver to tight timelines while managing multiple priorities
- Communicate clearly with partners, stakeholders and internal teams
- Work independently and stay hands-on in execution
- Lead cross-functional delivery without direct authority, driving partner outcomes
- Apply a practical, solutions-focused approach to operational issues
- Operate effectively in a global payments environment across varied regulatory and operational contexts
- Familiarity with acquirers, processors, and non‑card payment partners would be advantageous
Benefits
- Participation in the company bonus scheme.
- Eligible health care and 401k benefits (following any approved waiting periods).
- A flexible hybrid working culture where you’re empowered to work in a way that suits your lifestyle.
- Additional leave including our Take 5 extra annual leave program, birthday leave and two days of volunteer leave per year.
- Parental support including up to 12 weeks of fully paid parental leave.
- Growth and development opportunities including access to funding for professional memberships, certifications, conferences and more.
- A culture that values collaboration, learning and continuous improvement.
- A global business landscape that connects you with colleagues working throughout Australia, UK, North America and Europe.
Company Overview