Note: The job is a remote job and is open to candidates in USA. AGAMA IT BIZ SOLUTIONS PRIVATE LIMITED is seeking a Senior Quality, Call, and Speech Analyst. The role focuses on CallMiner-based speech analytics, identifying topics and risks in recorded calls, and supporting quality, compliance, reporting, and root-cause analysis activities.
Responsibilities
- Experience developing Call Miner searches and identifying topics/risks in recorded calls
- Experience with Tableau reporting and dashboards
- Experience with call monitoring, audits, root-cause analysis, and quality/compliance analytics
Skills
- Strong hands-on experience with Call Miner – Mandatory
- 5+ years of experience in Quality Assurance, Speech Analytics, or Call Monitoring
- Strong experience with Speech Analytics / Speech Recognition
- Experience developing Call Miner searches and identifying topics/risks in recorded calls
- Experience with Tableau reporting and dashboards
- Knowledge of SQL and MS Excel
- Experience with call monitoring, audits, root-cause analysis, and quality/compliance analytics
- Strong analytical, communication, and problem-solving skills
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