Note: The job is a remote job and is open to candidates in USA. Cogir Senior Living operates senior living communities and is seeking a Call Center Sales Representative to serve as the primary contact for prospective residents and their families outside business hours. The role handles inquiries, schedules community tours, provides information about services and accommodations, follows up with leads, and maintains accurate customer records while working remotely.
Responsibilities
- Answer incoming calls and respond to inquiries regarding our senior living communities in a compassionate and professional manner
- Schedule and confirm tours for prospective residents and their families to ensure a seamless experience
- Provide detailed information about our services, amenities, and available accommodations
- Follow up on inquiries and leads to encourage tours and build relationships with potential clients
- Document customer interactions and maintain accurate records in our CRM system
- Collaborate with the sales team to ensure seamless communication and a smooth handoff of leads during business hours
- Assist in resolving any concerns or questions potential residents may have
- Maintain a positive and empathetic demeanor that represents our values and mission
Skills
- A high school diploma or equivalent
- Must have previous experience in sales or customer service in Senior Living
- Strong verbal communication skills and a warm, friendly phone presence
- Ability to work independently and manage time effectively
- Flexibility to work evenings, weekends, or holidays as needed
- Proficient in basic computer applications and data entry
- Ability to multitask and manage time effectively
- Willingness to work flexible hours, including evenings and weekends
- Must be able to sit for extended periods and use a headset and computer throughout the shift
- This is a fully remote position. Employees must have access to a dedicated, quiet, and professional workspace with reliable high-speed internet to support consistent call quality and system performance
- All work hours are based on Pacific Standard Time (PST)
- Employees must reside within the United States in a state where Cogir is registered to do business - WA, OR, CA, CO, UT, NV, AZ, NC, GA, MD, or VA
- Additional education in sales, marketing, or healthcare is a plus
Benefits
- Commission on booked tours
- Early access to paycheck
- Health, Dental, Vision, and Life Insurance
- Paid Vacation, Holidays, and Sick Leave
- 401K with company match
- Free meals at work
- Employee Assistance Program
- Generous Employee Referral Program
- Fully remote position
Company Overview