Job DescriptionJob DescriptionCustomer Service Representative (Remote - Hawaii)Summary :Customer Service Representative services as the first point of contact for the Resource Helpline, providing support, guidance, and hope to individuals and families across Hawai'i.This is a fully remote position, equipment provided.Must be available to work flexible schedule.Key ResponsibilitiesRespond to an average of 50 calls, texts, chats, or emails per shift, offering health and human service referrals to community members.Deliver compassionate, trauma-informed, and culturally sensitive care during every interaction.Accurately complete data entry, call logs, and follow-up documentation in a timely manner.Conduct quality assurance follow-ups to ensure clients receive appropriate and effective services.Perform pre-screenings and intake support as required by specific service contracts.Maintain strict confidentiality and professionalism at all times.Participate in ongoing training in human services, customer care, and technology systems.Share feedback with the manager regarding community needs or resource gaps.Contribute to a positive and collaborative team environment.Be available to assist during emergency activations (e.g., natural disasters or crisis response).Perform additional duties as assigned.Preferred Skills & ExperienceFriendly, empathetic, and professional communication style.Experience handling calls from individuals in crisis or high-stress situations.Background in customer service, social services, healthcare, or nonprofit work preferred.Comfortable using CRM databases, Microsoft Office Suite (including Teams), and internet-based phone systems.Strong organizational and interpersonal skills, with the ability to multitask effectively.Education & ExperienceHigh school diploma or GED required.Prior call center or customer service experience preferred.Experience in nonprofit or human services settings is a plus.Additional Information :Job Type :Temporary Opportunity 1-3 months with possible extensionPay :$17.70 / hrShifts are :7 :00 a.m.-4 :00 p.m.or 1 :00 p.m.-10 :00 p.m., 40 hours per week.The call center operates 7 days a week, and shift assignments rotate every 2 weeks.Location :fully remote, Must reside in Hawai'iEmployment is contingent upon the successful completion of a background check and drug screening.Benefits : Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.Please forward resumes to :Bishop & CompanyPhone :808-839-2200Website : http :/ / www.bishopco.net /Location :Honolulu, HINo relocation, In-state applicants only.Must be available to interview immediately..