Note: The job is a remote job and is open to candidates in USA. Red Oak Technologies is a trusted technology staffing partner, and they are seeking Call Center Customer Service Representatives for a respected company in the Oil & Gas industry. This role involves answering high volume inbound calls, providing first-level support, and de-escalating customer concerns while ensuring exceptional service.
Responsibilities
- Answer a high volume of inbound calls from royalty and mineral owners
- Provide first-level support by verifying information, documenting inquiries, and routing more complex issues to the appropriate team
- Professionally de-escalate customer concerns while delivering an exceptional customer experience
- Accurately document customer interactions in Salesforce/CRM
- Thrive in a fast-paced, fully remote environment handling back-to-back inbound calls
Skills
- Strong customer service, communication, and de-escalation skills
- Experience working in a high-volume inbound call center
- Proficiency with Salesforce or other CRM/case management systems
- Strong attention to detail and ability to work independently in a remote environment
- Oil & Gas experience is a plus but not required
Benefits
- W2 option
Company Overview