[Remote] Call Center Analyst I

Note: The job is a remote job and is open to candidates in USA. Deluxe is seeking a Call Center Analyst I to provide first-level customer service and technical support for software applications and hardware equipment. The role involves documenting and resolving customer care cases, routing calls and cases, performing first-call technical resolutions, and completing call center administrative tasks.

Responsibilities

• Responsible for answering, logging and routing of all Customer Care calls as offered in various forms (phone, email, and voicemail). Response Time Service Level Objects required
• Responsible for the updating, closing, and adding repair duration where applicable for hardware and software Cases through SalesForce Service Console and with external vendors
• Performs first call technical resolutions via the technical understanding of solutions as gained through documentation, classes, SELF, and shadowing associates on application teams to increase knowledge of products
• Ability to multi-task Performing Call Center administrative tasks associated with the handling of electronic faxes, processing of the Professional Services to Customer Care Transitions, Scanner setups, T&M, Hot Fixes, Scanner Swaps, GARDA resets and user creation and routing of ASP setup workflows. Response Time Service Level Objects may apply
• Other duties may include but are not limited to the creation of research documents to be used in SalesForce Service Console and assisting other Call Center Associates in their duties as needed on a per day basis

Skills

• Basic computer skills
• Must be 18 years of age or older
• High School/GED
• 1 year of customer service or computer industry experience
• Banking industry background
• Knowledgeable in the use of SalesForce Service Console
• Completed personal qualification standards training in customer service

Benefits

• Annual performance incentive plan
• Healthcare (Medical, Dental, Vision)
• Paid Time Off, Volunteer Time Off, and Holidays
• Employer-Matched Retirement Plan
• Employee Stock Purchase Plan
• Short-Term and Long-Term Disability
• Infertility Treatment, Adoption and Surrogacy Assistance
• Tuition Reimbursement

Company Overview

Deluxe is a finacial services company that provides financial institutions deepen customer relationships through technology solutions. It was founded in 1915, and is headquartered in Minneapolis, Minnesota, USA, with a workforce of 5001-10000 employees. Its website is http://www.deluxe.com.

Company H1B Sponsorship

Deluxe has a track record of offering H1B sponsorships, with 5 in 2026, 16 in 2025, 22 in 2024, 19 in 2023, 9 in 2022, 13 in 2021, 14 in 2020. Please note that this does not guarantee sponsorship for this specific role.