Note: The job is a remote job and is open to candidates in USA. Cencora is a healthcare company focused on creating healthier futures for people and animals. The Business Systems & Salesforce Administrator supports Salesforce administration, application support, reporting, data management, and enterprise systems operations, while partnering with stakeholders to improve processes, automation, and workflows.
Responsibilities
- Administer and configure Salesforce, including custom objects, fields, page layouts, record types, workflows, validation rules, queues, reports, dashboards, and data management activities
- Develop, maintain, and enhance operational reporting, scorecards, dashboards, and Power BI reporting to provide actionable insights for Support leadership
- Support release evaluations, sandbox refreshes, migrations, integrations, AppExchange tools, and system change controls to maintain platform stability and scalability
- Partner with users, stakeholders, and leadership to gather requirements, document processes, identify enhancements, and align Salesforce capabilities to evolving business needs
- Maintain accurate support documentation, knowledge base content, system configurations, and standard operating procedures
- Monitor data quality, perform data cleanup and de-duplication, and support governance practices across Salesforce and related business systems
- Analyze support performance data and recommend process, automation, and workflow improvements that increase efficiency, transparency, and customer outcomes
- Collaborate across business units and technical teams to support shared systems, integrations, master data management, and service continuity
Skills
- Requires a bachelor's degree in business administration, computer science, information systems, or a related field, or equivalent professional experience
- Typically requires at least five (5) years of progressively responsible experience in Salesforce administration, systems management, application support, reporting, data management, or related technology operations
- Experience with Salesforce development concepts, including Apex, Visualforce, triggers, batch processes, and integrations
- Knowledge of application administration, system sustainment, data governance, reporting, and support operations in scalable enterprise environments
- Experience translating business needs into documented requirements, system enhancements, process improvements, and measurable reporting outcomes
- Strong analytical, organizational, communication, and stakeholder management skills with a customer-focused approach
- Experience with Power BI - required
- Additional knowledge with ERP platforms such as Certinia/FinancialForce, call center or support processes, community pages, and related enterprise integrations
- Salesforce Administrator certification required; experience with Salesforce configuration, workflows, validation rules, reports, dashboards, data tools, and APIs preferred
Benefits
- Medical, dental, and vision care
- Backup dependent care may be available
- Adoption assistance may be available
- Infertility coverage may be available
- Family building support may be available
- Behavioral health solutions may be available
- Paid parental leave may be available
- Paid caregiver leave may be available
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Company Overview