Note: The job is a remote job and is open to candidates in USA. Michigan Medicine's Health Information Technology & Services department supports clinicians, educators, researchers, students, and staff through technology solutions, information resources, and end-user support. The Business Systems Analyst Intermediate will configure, maintain, optimize, and support EpicCare Orders and Bugsy applications while collaborating with clinical, operational, and technical stakeholders on system improvements, projects, documentation, and ongoing support.
Responsibilities
- Support the planning, design, build, testing, implementation, and ongoing optimization of clinical applications
- Configure, maintain, and enhance Epic functionality to support inpatient order management, Infection Prevention & Epidemiology (IPE) workflows, regulatory requirements, and organizational objectives
- Participate in Epic upgrades, releases, system enhancements, and maintenance activities to ensure application stability, performance, and compliance with established standards
- Collaborate with physicians, clinical staff, ancillary departments, and informatics leaders to translate operational and clinical requirements into effective Epic solutions
- Apply best practices in system analysis, configuration, testing, documentation, and stakeholder engagement, consulting senior analysts as needed
- Participate in project initiatives and work efforts by facilitating meetings, defining requirements, prioritizing tasks, developing work plans, and meeting established timelines
- Assess business and clinical needs, analyze alternatives, evaluate potential risks, and recommend solutions that support operational efficiency and patient care
- Build and maintain strong working relationships with clinical, operational, and technical stakeholders to drive successful project outcomes
- Assist in balancing competing priorities and resolving issues through collaboration, communication, and consensus-building
- Develop and maintain comprehensive documentation, including system build specifications, workflow diagrams, Epic implementation checklists, change management records, and configuration updates
- Ensure documentation supports regulatory compliance, audit readiness, knowledge transfer, and long-term sustainability of supported applications
- Communicate effectively with clinicians, operational leaders, regulatory partners, and IT teams to provide project updates, gather feedback, and support continuous system improvement
- Translate complex technical concepts into clear, actionable information for diverse audiences
- Identify opportunities to improve workflows, enhance user experience, increase system efficiency, and reduce administrative burden through application and process optimization
- Remain current with Epic releases, new functionality, industry trends, regulatory requirements, and healthcare technology best practices
- Contribute towards a culture of collaboration, learning, innovation, and continuous improvement within HITS and Clinical Informatics teams
- Participate in assigned on-call rotations, including off-hours and weekend support responsibilities, to ensure continuity of critical clinical systems
Skills
- Bachelor's degree or equivalent combination of education and experience
- 2-3 Years of IT related experience
- Epic Certification or Proficiency in EpicCare Orders and/or Bugsy applications
- Bachelor's degree or better in a medical discipline or other IT related specialty
- Ability to work collaboratively with teams of all sizes
- Ability to multitask complex work assignments
- Ability to work under the guidance of senior team members
Benefits
- Comprehensive training and career development opportunities
- Generous retirement savings plans
- Ample paid time off
- A wealth of family care support
- Ability to negotiate alternative work schedules and remote/on-site options to suit your work-life balance
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