Note: The job is a remote job and is open to candidates in USA. Cordance accelerates the growth of vertically focused B2B SaaS companies through acquisition and long-term tactical and financial guidance. The Business Systems Analyst will administer the HubSpot CRM and marketing technology stack, translate business needs into scalable system solutions, and support broader business systems ownership and cross-functional initiatives.
Responsibilities
- Own the day-to-day administration of HubSpot across CRM and marketing, including campaigns, lists, workflows, lifecycle stages, data management, and new configurations
- Support Marketing and Sales Development teams by translating business needs into scalable system solutions and reliable processes
- Build and maintain a strong understanding of how data moves across Cordance's systems, including CRM, quote-to-cash, ERP, and the data platform
- Assess the downstream impact of proposed changes and proactively identify dependencies, risks, or data-quality concerns across connected systems
- Partner with internal stakeholders, including business-unit presidents, general managers, and functional leaders, to gather requirements and translate them into clear documentation, user stories, and actionable tickets
- Triage and scope incoming requests, resolve issues within the role's ownership, and route execution work to the appropriate global administration resources
- Clarify incomplete requests and help stakeholders define the desired business outcome, requirements, and priority before work begins
- Support system integrations and the onboarding of new business units where initiatives touch the CRM or marketing technology stack
- Develop and maintain system documentation, operating standards, and SOPs to improve consistency, scalability, and shared knowledge
- Identify opportunities to improve system adoption, data integrity, workflow efficiency, and the overall user experience
Skills
- 3 or more years of experience in business systems, CRM administration, revenue systems, or a related role
- Strong hands-on HubSpot administration experience across both CRM and Marketing Hub
- Demonstrated ability to work across multiple systems and reason through data flows, integrations, dependencies, and downstream impacts
- Experience gathering requirements and translating business needs into clear documentation, user stories, or technical tickets
- Strong written and verbal English communication skills, with confidence working directly with internal stakeholders and business-unit leaders
- Ability to work US business hours in a remote environment
- Experience in a multi-entity, acquisitive, private-equity-backed, or B2B SaaS environment
- Working knowledge of marketing operations concepts, including lists, workflows, lead lifecycle management, and data hygiene
- Exposure to Salesforce, NetSuite, an integration platform such as Workato, data hygiene tools such as Insycle, or reporting tools such as Lightdash is preferred
Benefits
- Comprehensive health coverage beginning on the first day of employment.
- 401K Plan (US): 1:1 match for the first 3% of contributions and 0.5:1 match for the next 2%; contributing 5% of salary yields a 4% match. Pre-tax and Roth options are available. Eligible the first of the month after 90 days and immediately vested.
- RRSP (CAN): 1:1 match for the first 3% of contributions and 0.5:1 match for the next 2%; contributing 5% of salary yields a 4% match. Pre-tax and Roth options are available. Eligible the first of the month after 90 days and immediately vested.
- Flexible PTO with uncapped paid time off.
- 12 weeks of paid parental leave for all employees.
- Monthly remote-work stipend of $75 USD or $140 CAD for phone and internet if working remotely.
- Generous holiday schedule.
Company Overview