Note: The job is a remote job and is open to candidates in USA. Lunit is hiring a Business Systems Administrator to manage, support, and continuously improve its commercial business applications, with a primary focus on Salesforce, Salesforce CPQ, ChurnZero, and system integrations. The role supports commercial teams by maintaining reliable systems and accurate data, improving workflows and automation, and providing technical support and guidance.
Responsibilities
- Independently administer, maintain, troubleshoot, and optimize Salesforce and related commercial business applications, ensuring reliability, data accuracy, and alignment with evolving business needs
- Support and improve integrations between Salesforce and other commercial platforms, including ChurnZero, HubSpot, Smartsheet, and other applications. Investigate data synchronization issues, maintain data integrity, and identify opportunities to reduce manual processes and system silos
- Own the ongoing administration, configuration, maintenance, and enhancement of Salesforce CPQ, including product catalog updates, pricing changes, quoting workflows, troubleshooting, and continuous improvement, while ensuring business continuity
- Partner with Customer Success to administer, maintain, and optimize ChurnZero, with a focus on technical administration, system integrations, data integrity, automation, and enabling new functionality that supports customer lifecycle management
- Proactively identify operational inefficiencies and opportunities to improve existing workflows, implement automation, and enhance system functionality
- Take ownership of unfamiliar technical challenges, independently researching, testing, troubleshooting, and implementing solutions. Demonstrate resourcefulness, intellectual curiosity, and a willingness to learn new technologies
- Serve as a primary point of contact for commercial business systems, partnering with Sales, Customer Success, Marketing, Finance, and Customer Operations to understand business needs, prioritize support requests and enhancements, recommend solutions, and communicate timelines and expectations
- Respond to requests with professionalism, empathy, urgency, and clear communication, while setting realistic expectations
- Maintain clear documentation of system configurations, integrations, recurring processes, and troubleshooting procedures to ensure effective knowledge transfer and operational continuity
- Collaborate with other Business Systems team members to establish technical standards, share knowledge, review system configurations, and provide technical guidance and support to junior colleagues as the team grows
- Proactively conduct system maintenance, updates, and monitoring. Participate in security reviews, health checks and business continuity planning
Skills
- 3+ years of experience as a hands-on individual contributor administering, configuring, supporting, or implementing business applications in a professional environment
- Bachelor's degree in a related field or an equivalent combination of education, training and relevant professional experience
- Familiarity with commercial processes and workflows, ideally within a SaaS or subscription-based business
- Hands-on experience administering, configuring, or supporting Salesforce or comparable commercial business applications, with demonstrated ability to quickly learn new systems and independently develop technical expertise
- Understanding of business application integration, data flows, and process automation
- Experience supporting multiple interconnected business applications
- Strong problem-solving skills, initiative, curiosity, and the ability to work independently to investigate and resolve unfamiliar technical challenges
- A proactive attitude to continuous improvement and a desire to implement best practice solutions
- Excellent relationship-building skills and ability to liaise with stakeholders from various departments at all levels and skillsets
- Experience working with change management and data governance
- Candidates must currently have the right to work in the United States to apply
- Salesforce Administrator certification or equivalent experience preferred
- Experience with ChurnZero, ServiceNow, Smartsheet, HubSpot and Gong preferred
Benefits
- Option to participate in medical, dental, vision, life and disability insurances
- A 401K plan with a company match
- Generous paid time off
- Hybrid work if the successful applicant lives within commuting distance of the US office (Lynnwood, WA); fully remote for candidates outside this location
- Flexible scheduling to help balance occasional work outside standard business hours with personal commitments/work life balance
Company Overview