Note: The job is a remote job and is open to candidates in USA. PCI Professional Services is seeking a Business Support Analyst to support HRSA/NHDP administrative, financial, acquisition, purchase card, and information management operations. The role leads management reporting, performance measurement, data analysis and validation, stakeholder reporting, continuous improvement, and decision-support activities.
Responsibilities
- Provides business operations, reporting, data analysis, and performance management support for HRSA/NHDP administrative, financial, acquisition, purchase card, and information management operations
- Leads development of management reporting products, performance measures, data collection and validation activities, and decision-support materials
- Supports continuous improvement, performance monitoring, stakeholder reporting, and operational analysis activities, while providing analytical and documentation support for process improvement and technology enablement initiatives
Skills
- Bachelor's degree in business administration, public administration, management, data analytics, information systems, finance, or a related field
- 5+ years of experience in business operations support, program support, performance management, reporting, or analytical support
- Experience collecting, analyzing, validating, and reporting operational or performance data
- Experience developing reports, dashboards, performance metrics, briefing materials, and management reports
- Experience maintaining trackers, action item logs, risk logs, databases, or reporting repositories
- Experience documenting business processes, requirements, findings, and operational procedures
- Strong proficiency with Microsoft Excel, Word, PowerPoint, Teams, and Microsoft 365 collaboration tools
- Strong analytical, written, verbal, organizational, and stakeholder communication skills
- Ability to manage multiple priorities and support concurrent initiatives in a fast-paced environment
- Experience supporting Federal agencies or Federal business operations programs
- Experience developing key performance indicators (KPIs), performance measures, scorecards, or performance management frameworks
- Experience with Power BI, Power Platform, SharePoint, or other reporting and data visualization tools
- Experience conducting data quality reviews, trend analysis, and performance assessments
- Experience supporting process improvement, strategic planning, governance, or continuous improvement initiatives
- Experience supporting business process analysis, workflow assessments, or technology implementation projects
- Experience preparing executive briefings, leadership reports, and decision-support materials
- Certification in business analysis, data analytics, project management, or process improvement (e.g., CBAP, PMI-PBA, Lean Six Sigma, CAPM, or equivalent)
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