Note: The job is a remote job and is open to candidates in USA. Sublimation Health is a healthcare-focused cloud modernization and managed services firm. The Business Operations Manager will own the operational lifecycle from contract signature through delivery, resource management, time and expense compliance, and billing readiness, while maintaining NetSuite accuracy and improving processes through AI and automation.
Responsibilities
- Translate signed SOWs into NetSuite engagements: projects, rates, milestones, and billing terms that match what we sold
- Create and maintain resource assignments and placements in NetSuite, and keep them accurate as staffing changes mid engagement
- Coordinate staffing and allocation with the PMO so the plan the PMO sets is the plan the system reflects
- Make sure the documentation and approvals are in place before work starts, covering project setup, scope changes, and new work
- Run weekly timecard compliance and the approval cycle, including the chasing
- Coordinate onboarding and project readiness with PMO leadership and HR
- Give Finance what it needs for billing events, milestones, and revenue recognition, on the schedule Finance needs it
- Monitor operational reporting on utilization, staffing, and project health, and escalate early when something moves in the wrong direction
- Serve as the operational point of contact for consultants and project teams on assignments, time entry, expenses, and related questions
- Read contracts and SOWs alongside project managers to check delivery against what we committed to, and improve how we handle change orders and client billing
- Write the process down. Most of this has never been documented, and building the structure the next twenty engagements run on is part of the job
- Use AI as a daily working tool: reading SOWs against project records, reconciling data, drafting the routine communication, and catching exceptions before someone has to go looking for them
- Find the recurring work in your own week that should not need a person, and bring it to our automation team with the process already mapped
- Build what you can build yourself inside NetSuite: saved searches, workflows, alerts, and reporting that surfaces the exception rather than reports somebody has to read
- Hold on to the judgment work. What a contract obligates, when a change order is required, whether the project record reflects reality. Automate everything around it
- Show us something you took from manual to automatic. We care more about that instinct than about whether you can write code
Skills
- 6+ years in professional services operations, resource management, or project administration inside a consulting or professional services firm
- The ability to read an SOW and know what it obligates: rates, milestones, deliverables, expense terms, and change control
- A working understanding of how project setup, staffing decisions, time entry, and billing events flow through to revenue and margin, and what breaks when the data is wrong
- Comfort owning a weekly operating cadence that depends on chasing people who have other priorities
- Judgment to make operational calls with limited direction, and the instinct to raise the ones that belong above you
- Clear written communication with consultants, project managers, Finance, and HR
- Working fluency with AI tools in your day to day, and at least one concrete example of a process you took from manual to automated, including what it saved
- Healthcare IT, health system consulting, or another regulated services environment
- Experience as an early operations hire at a firm growing past $10M, where the process did not exist yet
- Familiarity with Jira
- This role is fully remote within the United States
- Occasional travel for team and client meetings should be expected
- Daily hands on ownership of a PSA or ERP platform. NetSuite preferred, comparable depth in OpenAir, Certinia, Kantata, Workday, or a Salesforce based PSA counts
- Fixed fee, milestone based delivery economics, including exposure to ASC 606 revenue recognition
- NetSuite administration depth: saved searches, SuiteAnalytics reporting, and configuration of the project and resource modules
- Comfort building inside a PSA or ERP platform without waiting on a developer: workflows, saved searches, alerts, and light scripting
Benefits
- This role is fully remote within the United States.
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