Note: The job is a remote job and is open to candidates in USA. Softheon builds software that simplifies health insurance selection and supports health plan and government customers with enrollment, administration, reporting, billing, and related operational requirements. The Business Operations Manager will oversee and optimize business processes, lead strategic and operational improvement initiatives, manage projects and budgets, analyze data, and collaborate across functions to drive operational excellence in a healthcare technology environment.
Responsibilities
- Oversee day-to-day business operations to ensure smooth and efficient processes across departments
- Identify, design, and implement process improvements to enhance efficiency, productivity, and quality throughout the organization
- Ensure business operations comply with industry regulations and company policies, maintaining high standards of quality and integrity
- Contribute to the development and execution of strategic plans that support business growth and operational excellence
- Collect, analyze, and interpret data to identify trends and insights that inform business decisions and drive operational improvements
- Lead and manage project management activities, including planning, execution, and monitoring of projects to ensure timely and successful completion
- Oversee budgeting, forecasting, and financial planning activities for the operations department
- Work closely with cross-functional teams, including finance, sales, marketing, and product development, to support business operations and align on strategic goals
- Conduct market research to stay informed about industry trends, the competitive landscape, and emerging technologies relevant to the healthtech sector
- Lead initiatives that promote continuous improvement and operational excellence within the organization
- Maintain detailed documentation of processes, procedures, and analysis to ensure transparency and knowledge sharing within the team
- Collaborate with the Talent team to actively engage in the hiring and recruitment process, including but not limited to participating in interviews
- Leverage industry networks and expertise to identify and attract top talent that aligns with the company's objectives and values
- Provide guidance and mentorship to team members within your department and across diverse functions
- Play an integral role in shaping and reinforcing the overall company culture, promoting values that enhance teamwork, collaboration, and employee engagement
- Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
- Availability to work occasional weekends and overnight hours as needed
- Although we work in a remote-first environment, all roles require in-person attendance at our headquarters approximately 2 times per year (in addition to other travel requirements for this specific role, if applicable). These visits are essential for team collaboration, strategic planning, and fostering deeper connections across the organization. Travel arrangements will be supported to ensure a seamless experience
- Must reside in the Eastern or Central time zone. Eastern Time working hours required
- Travel up to 5% required
Skills
- * Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or a related field. Degree in STEM is strongly preferred
- * A Master's degree is preferred
- * 5-7 years of experience in business operations, project management, or a related role within the healthcare or technology sectors, with at least 2 years in a managerial position
- * Experience within a STEM field is required
- * Excel experience required. Some SQL experience preferred
- * Must complete Six Sigma Green Belt Certification within 6 months of hire, if not already certified
- * In-depth understanding of healthcare industry standards and regulations
- * Experience working within the healthcare or technology industry required
- * Strong analytical and problem-solving skills
- * Proficiency in data analysis tools and software (e.g., Excel, SQL, Tableau)
- * Excellent communication and interpersonal skills
- * Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
- * Attention to detail and a proactive approach to identifying and solving problems
- * Client-focused with a strategic and proactive approach to operations
- * Strong organizational skills and attention to detail
- * Ability to work independently and as part of a team
- * Eagerness to learn and adapt in a rapidly changing environment
- *Please note that candidates applying for this position must reside within the United States
- Candidates must have valid work authorization to work in the U.S. without any current or future need for employer sponsorship
- * Must be available for on-call duty during peak periods, providing support outside of regular working hours as needed to ensure the timely resolution of critical issues
- * Availability to work occasional weekends and overnight hours as needed
- * Must reside in the Eastern or Central time zone. Eastern Time working hours required
- * Travel up to 5% required
- Degree in STEM is strongly preferred
- A Master's degree is preferred
- Some SQL experience preferred
Benefits
- Equity (when applicable)
- Variable/incentive compensation
- Work from your home company with a one-time home office stipend
- Health, vision and dental coverage for you, your spouse and dependents
- A monthly wellness stipend
- An internet stipend
- 401K with a match; immediately vested
- Employee assistance program
- Disability and life insurance
- Parental leave
- 15 days of discretionary PTO based on years of service
- 9 additional paid holidays
- Referral bonuses
- Discretionary bonus program
- Spot bonuses
- Professional development opportunities
- Remote-first work environment
- Travel arrangements will be supported for required headquarters visits
Company Overview