Note: The job is a remote job and is open to candidates in USA. ReUp Education helps colleges and universities re-enroll students who have stopped out and supports them through graduation using technology-enabled services. The Implementation Team Lead will lead partner implementation and onboarding efforts, coordinate cross-functional teams, manage concurrent projects and risks, supervise partner operations managers, and ensure successful data, documentation, and workstream transitions.
Responsibilities
- Own end-to-end portfolio management for new partner implementations - including cross-functional reporting, team meetings, and coordination with key partner contacts - managing up to 10 concurrent implementations during peak periods, each hitting a 5-week onboarding timeframe and key milestones across complex university systems and statewide partnerships
- Directly supervise two partner operations managers who are onboarding new partners on best practices in working with institutions for timely and successful delivery of services
- Help develop a repeatable project plan with detailed project dependencies, accurate timelines, and key stakeholders and deliverables that can be customized to a variety of projects and partner types
- Own the team's risk management framework - anticipating stakeholder needs and challenges throughout implementation, and building mitigation plans to keep at-risk or delayed projects on schedule and within scope
- Provide Subject matter expertise for partners on data engagements to ensure data standards and data quality measures are met throughout the partnership - including the initial and ongoing data files
- Incorporate process improvements that allow for efficiencies in implementations, as well as product & service enhancements, while maintaining a successful customer experience
- Ensure complete and accurate documentation is gathered during implementation, covering partner and program details (e.g., student attributes, academic programs, enrollment and other key dates, reporting elements, data capability, etc.), a usable initial stopout list of eligible learners, and a dynamic operational file process partners can sustain going forward
- Transition implemented workstreams to internal teams, including Partner Success account managers, data, partner operations managers, marketing managers, and product
Skills
- Bachelor's degree
- 2+ years successful experience in a client-facing or account support role, including leading robust projects from start to finish
- Experience leading project managers, implementation teams or similar
- Experience in project management or coordination
- Experience in gathering requirements from various business units
- Experience with student and higher ed data
- Experience in Salesforce or another CRM
- Strong skills in Google Workspace and Excel
- Strong customer focus is a must, serving as a first face of ReUp during implementation
- Strong interpersonal, written, and verbal communication with stakeholders at all levels of management
- Certified Associate Project Manager (CAPM) certification or similar
Benefits
- Medical, dental, and vision insurance for employees
- 100% of the employee's premium and 50% of any dependents' premiums paid
- Contribute up to $1000 to employee HSA/$2000 to employee + dependent HSA
- PPO Buy-up plan available
- FSA available
- Company paid short-term disability, long-term disability, and life insurance for employee
- Flexible time off
- Hybrid work opportunity
- Up to 80 hours of dedicated sick time annually
- 16 paid holidays per year, including Juneteenth and the last week of the calendar year
- Company wellness days (2 per year)
- Day of Service (Paid day for volunteering)
- 401(k) plan
- Paid parental leave (12 weeks primary parental leave, 6 weeks secondary parental leave)
- Discounted Pet Insurance
- Free Headspace subscription
- A diverse team that fosters a high level of collaboration despite being highly distributed
Company Overview