Note: The job is a remote job and is open to candidates in USA. Optum, through Logistics Health Incorporated (LHI), simplifies the logistics of complex workforce health programs with cost-effective solutions and seamless distribution. The Business Operations Coordinator provides administrative support to the Customer Service Department, manages communications and reports, and organizes onboarding tasks and technical requirements.
Responsibilities
- Provide efficient and organized administrative support to the Customer Service Department to ensure operational objectives are achieved
- Pull daily departmental voicemail messages and distribute to Leadership for call back
- Review and respond to failed faxes daily
- Manage and organize team's shared email inbox, ensuring timely responses, proper message routing and accurate record-keeping
- Generate and interpret daily/weekly reports
- Prepare and organize onboarding tasks and technical requirements
Skills
- High School Diploma / GED
- Must be 18 years of age OR older
- 1+ years of administrative, customer service or applicable military experience
- Knowledge of principles and processes for providing customer service
- Ability to manage calendars, schedule meetings, prepare reports, track deadlines, follow up on outstanding items and ensure timely completion of tasks
- Must be able to work well independently and maintain confidentiality
- Organizational skills with attention to detail, problem-solving and time management skills
- Clear and professional verbal and written communication
- Proficient in multitasking and prioritizing tasks in a dynamic environment
- Willingness to adapt to new technologies and processes
- Knowledge of administrative procedure, including file management and office systems, along with intermediate proficiency in Microsoft Office applications such as Word, Excel, and Outlook
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
- National Career Readiness Certificate
- Database experience
- Experience in a call center or customer service environment
Benefits
- This position is National Remote. You'll enjoy the flexibility to telecommute* from anywhere within the U.S.
- We offer 1 week of paid training.
- A comprehensive benefits package
- Incentive and recognition programs
- Equity stock purchase
- 401k contribution
Company Overview
Company H1B Sponsorship