Note: The job is a remote job and is open to candidates in USA. i2G Systems specializes in advanced physical electronic security and life safety solutions, including surveillance, access control, intrusion detection, and enterprise technology integrations. The Business Operations Coordinator supports continuous improvement initiatives by coordinating process execution, documenting and standardizing processes, coordinating across departments, and supporting change implementation.
Responsibilities
- Partner with department manager to understand operational needs, workflow challenges, and improvement opportunities
- Assist teams in designing, implementing, and standardizing operational processes
- Support rollout of new processes, ensuring employees understand changes and have the tools they need to follow them
- Assist in the creation of Standard Operating Procedures (SOPs), work instructions, policies, and process flowcharts
- Assist in the translation of complex workflows into clear and user‑friendly documentation
- Ensure that all process documents follow a consistent format and meet organizational standards
- Track document versions, approvals, and update cycles to keep information current
- Work collaboratively across all business units to ensure processes align with organizational goals and work well end‑to‑end
- Serve as a point of contact for operational documentation and process-related questions
- Facilitate meetings and workshops to gather input, clarify expectations, and confirm process requirements
- Support change management efforts associated with new or updated processes, including communication and training coordination
- Assist employees in adopting new workflows by answering questions, providing reference materials, and monitoring early implementation
- Collect feedback from users to refine new processes and improve usability
Skills
- Associate's or Bachelor's degree in Business Administration, Operations, or a related field
- 2+ years of experience in business operations, project coordination, administration, or process improvement
- Experience creating and maintaining SOPs, workflows, and process documentation
- Strong organizational, communication, and problem-solving skills
- Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) and process-mapping tools
- Ability to manage multiple priorities and work effectively across departments
- Strong attention to detail and commitment to accuracy
- Candidates must be able to work during core business hours and maintain reliable internet connectivity
- Experience with continuous improvement, Lean, Six Sigma, or change management is a plus
- This position may be performed remotely for qualified candidates residing within the United States, preferrably located close to one of our offices
Benefits
- This position may be performed remotely for qualified candidates residing within the United States, preferrably located close to one of our offices.
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