Note: The job is a remote job and is open to candidates in USA. Upserve is rebuilding its restaurant-native point-of-sale platform and go-to-market organization for independent full-service restaurants. The Business Development Representative will generate pipeline through outbound prospecting, qualify inbound leads, schedule meetings for Account Executives, and support disciplined sales processes and team collaboration.
Responsibilities
- Generate pipeline through: ○ cold calling, ○ email outreach, ○ LinkedIn prospecting, ○ and local market targeting
- Identify and engage: ○ restaurant owners, ○ operators, ○ general managers, ○ and decision-makers
- Prospect into: ○ independent restaurants, ○ multi-location operators, ○ and competitive replacement opportunities
- Respond quickly to inbound demo requests and marketing leads
- Qualify opportunities based on: ○ business fit, ○ operational needs, ○ timing, ○ and decision-making process
- Schedule discovery meetings and demos for Account Executives
- Learn and communicate Upserve’s value proposition clearly
- Understand restaurant operational pain points including: ○ staffing, ○ labor efficiency, ○ guest experience, ○ payments, ○ and service speed
- Help position Upserve against other restaurant POS competitors
- Maintain accurate activity and lead tracking in Salesforce
- Use sales engagement platform and other GTM tools consistently
- Follow defined outbound processes, SLAs, and qualification standards
- Partner closely with: ○ Account Executives, ○ Marketing, ○ RevOps, ○ and Sales Leadership
- Share prospect feedback, objections, and competitive insights
- Contribute to a collaborative, high-performance sales culture
- Consistently hit or exceed meeting and pipeline goals
- Generate qualified opportunities for the sales team
- Improve outbound conversion rates
- Develop strong prospecting and qualification skills
- Build confidence speaking with restaurant operators
- Contribute to refining Upserve’s outbound sales motion
Skills
- 0–3 years of sales, customer-facing, hospitality, or business development experience
- Strong communication and interpersonal skills
- Comfortable making outbound calls and engaging new prospects
- Highly organized with strong follow-through
- Competitive mindset and strong work ethic
- Ability to work in a fast-paced, metrics-driven environment
- Restaurant, hospitality, retail, or customer service experience
- SaaS, fintech, payments, or technology sales exposure
- Familiarity with Salesforce or CRM systems
- Experience working in team-oriented environments
Company Overview